Customer Service Rep, Long term care
Job in
Akron, Summit County, Ohio, 44329, USA
Listed on 2026-06-17
Listing for:
Broughton Group
Full Time
position Listed on 2026-06-17
Job specializations:
-
Customer Service/HelpDesk
Bilingual, HelpDesk/Support, Customer Service Rep, Call Center / Support
Job Description & How to Apply Below
Job Title
This employee takes calls from Long Term Care customers, enter orders, and dispatches to the appropriate service center.
Job Responsibilities- Log all incoming calls
- Add new residents to existing LTC customer data base as necessary
- Follow up on delivery of requested items
- Answer questions and troubleshoot customer issues
- After-hours dispatching when scheduled
- Read and analyze documents such as customer orders
- Effectively communicate with co-workers and customers alike
- Help with the training of employees
- Apply common sense understanding to carry out oral and written instructions
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer literacy is necessary
The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds.
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