PT Customer Service Representative

Job Location:

L149 Lakemore – Akron, OH 44312

Part-Time:
Starting at $12 per hour. Saturday–Sunday, 6:45am–1pm. Hourly increases at 180 days, 1year and every 6months after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness—we transform lives through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a judgement‑free fitness experience.

• Growth opportunities – over 90% of our management team started as an entry‑level team member
• Competitive pay and schedule with hourly increases at 180 days, 1year and every 6months after the first year, based on anniversary date
• Shift‑differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

• Provide a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional judgement‑free member experience
• Answer phones in a friendly manner using the information script
• Greet members, sign up and tour new members, and log amenities
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point‑of‑sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and new members
• Provide a clean, sanitized and safe club environment

• Customer service experience
• High school diploma or GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

• Frequent lifting, carrying, pushing and pulling
• Must be able to lift up to 75lbs
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands, fingers and arms during shift