Customer Service Representative

Location: 237 Fountain St, Akron, Ohio 44304, United States of America

U-Haul is seeking friendly, motivated people for the position of Customer Service Representative. In this role, you will serve as the face of U-Haul’s exceptional service, helping customers with their moves by inspecting, maintaining, dispatching, and returning equipment, and by providing knowledge about our products and services.

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. Employees may be required to use protective clothing or gear such as masks, goggles, gloves, or shields.

The job requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs, assisted or unassisted.

• Career stability.
• Opportunities for advancement.
• Mindset App Reimbursement.
• Gym Reimbursement Program.
• Health insurance & prescription plans, if eligible.
• Paid holidays, vacation, and sick days, if eligible.
• Life insurance.
• Met Law Legal program.
• Met Life auto and home insurance.
• Discounts on Apple products, Dell computers, cell phone plans, hotels, and more.
• 401(k) savings plan.
• Employee Stock Ownership Plan (ESOP).
• 24‑hour physician available for kids.
• Dental & vision plans.
• Business travel insurance.
• You Matter EAP.
• Life Lock Identity Theft Protection.
• Critical Illness/Group Accident Insurance.
• Dave Ramsey’s Smart Dollar Program.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.