Front Desk Receptionist

Department: Clubhouse Services
Reports To: Assistant General Manager

As the first point of contact for members and guests, a receptionist must be able to provide exceptional customer service and administrative support as well as excellent communication and multitasking skills. attitude, and a passion for hospitality. Essential functions include answering telephones, greeting members and guests as they arrive, and assisting with restaurant and event reservations.

• Greet members and guests in a warm, professional manner.
• Answer phone calls, respond to inquiries, direct calls to appropriate departments and take messages.
• Manage reservations for dining, events, and other club services.
• Assist with member check-ins and provide information about club amenities.
• Handle incoming mail, packages, and deliveries.
• Maintain a clean and organized front desk area.
• Provide administrative support to various departments as needed.
• Communicate effectively with other staff to ensure seamless service.
• Perform other duties as assigned by management.

• Previous customer service or receptionist experience preferred.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and basic computer applications.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Friendly, positive attitude with a passion for hospitality.

• High School diploma or higher.
• A minimum of one year in a reception related role. Experience is a resort, club or hospitality industry setting is a plus.

• Must be able to reach, bend, stoop, stand and lift up to 30 pounds.
• Must be able to sit for prolonged periods of time.
• Moderate noise level in the work environment.