Member Service Representative

A-Line Staffing is now hiring a
Member Service Representative (Medicare Member Services)in
Akron, OH
! This role is working for a respected healthcare organization and offers career growth potential. See additional details below.

• The pay for this position is$19.00 per hour
• Monday – Friday | 8:00 AM – 5:00 PM
• On-site
  position (Akron, OH 44305)
• This position is a
  temporary/contract
  assignment (potential to convert based on performance/attendance/business need)

• Provide personalized support to members via phone and electronic communication regarding
  enrollment, benefits, eligibility, billing, claims, and authorizations
• Accurately document inquiries/complaints in the tracking system and route items for timely resolution
• Meet department productivity and quality standards for phone and written communication
• Maintain a professional, empathetic, customer-first approach on every interaction
• Protect confidential member and business information and follow all policies/procedures
• Use independent judgment and problem-solving to interpret procedures and resolve concerns

• High School Diploma or GED
  (college experience preferred)
• 2+ years
  of customer service experience (call center and/or administrative support preferred)
• Medicare and/or health insurance background strongly preferred
• Strong verbal/written communication; comfort working in Windows-based systems
• Ability to work in a fast-paced environment and document thoroughly/accurately
• Must maintain confidentiality of member health information (HIPAA-minded work habits)

• Fast-paced call-center environment; prolonged sitting and computer/headset use
• Occasional lifting up to 20 lbs

• Benefits are available to full-time employees after
  90 days
  of employment.
• A
  401(k)with a company match is available for full-time employees with1 year
  of service on our eligibility dates.