Virtual Jewelry Expert: Sterling Jewelers in Akron
Listed on 2026-09-20
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Customer Service/HelpDesk
Customer Service Rep
Virtual Jewelry Expert:
Sterling Jewelers in Akron
Akron, OH Start Date
07/19/2026
17 Full-Time
Sterling Jewelers Inc. is hiring a Virtual Jewelry Expert in Akron, Ohio. The role pays $17.00 an hour and centers on chat, text, and phone sales support for shoppers who want product guidance, service details, and quick answers. The work belongs in jewelry jobs that rely on clear service and steady product knowledge.
The schedule includes nights, weekends, holidays, and overtime. That makes reliable availability part of the job, along with bilingual communication, strong typing, and a professional workspace with dependable internet. The role also asks for a calm pace, organized notes, and a client-first approach that can keep a conversation moving.
The role centers on customer conversations, product guidance, service explanations, and follow-up. It also asks for clean communication across chat, text, and phone, plus the judgment to close issues without losing detail.
- Answer shopper questions in real time and by appointment
- Present products and service options with clear language
- Handle follow-up, notes, and client relationship building
- Work with sales goals, customer satisfaction, and team standards
The Role Fits
A person with sales focus, strong communication, and comfort with digital tools can move well in this job. The Akron market for Akron jewelry jobs gives local context to the support-center role.
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