IT&S Trainer

IT&S Applications Trainer I

Full-time / 40 hours per week / Hybrid schedule

Onsite

Location:

1077 Gorge Blvd, Akron, OH 44310

Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including North Coast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to servant leadership, collegial working relationships at every level of the organization, and competitive pay and benefits.

Serves as an enthusiastic, innovative, and collaborative information technology educator who is adept in both instructional design and training delivery.

• Support the IT&S training program and its goals, including creating synchronous and asynchronous content, maintaining curriculum and materials, and coordinating schedules.
• Facilitate instructor‑led training (ILT) and respond to service requests and incident responses.
• Work with application analyst teams to equip end users for successful deployment, adoption, maintenance, and optimization of Epic (or other software).
• Familiarise with both end‑user workflows and backend builds, serving as a liaison and change agent to operational customers.
• Identify training needs by visiting operational departments, engaging in division and analyst meetings, and embedding within project teams.

• Formal
  
  Education Required:
  • Bachelor’s degree in education, information technology, or a related field, or an equivalent combination of education and/or experience.
• Experience & Training
  
  Required:
  • At least 2 years of experience in education and training on computer‑related software applications.
  • Experience working with personal computers, educational training databases, and direct experience with education.
  • Achievement of Epic Certification within the first 6 months of employment.
  • Existing credential in an Epic application preferred.
  • Instructional design experience.
• Other Skills, Competencies and
  
  Qualifications:
  • Interpersonal communication skills to effectively interact with users on various software and non‑technical problems.
  • Written communication skills to compose materials for end users.
  • Knowledge of work processing, spreadsheet, database, presentation, e‑mail, and scheduling applications; ability to acquire additional skills as necessary.
  • Knowledge of clinical or administrative applications and current Summa practices to maintain high‑level educational assistance.
  • Broad knowledge and understanding of current workflow and design decisions made with application enhancements.
  • Maintains confidentiality of patient, employee, and financial records.
  • Ability to present course materials in classroom and one‑on‑one environments using adult learning techniques to convey information appropriately to users at all skill levels.
  • Team collaboration skills, providing honest and constructive feedback, supporting team goals, and collaborating with departmental members to solve problems and reduce costs.
  • Population Specific
    
    Competency:
    
    Ability to effectively interact with populations of patients/customers with an understanding of their needs for self‑respect and dignity.
• Physical Demands:
  • Light:
    Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously.

$34.00/hr - $50.99/hr

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay

Summa Health offers a comprehensive benefits program, including medical, dental, vision, life insurance, paid time off, and many other benefits.

Equal Opportunity Employer / Veterans / Disabled