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Technical Support IT Specialist Systems Engineer

Cisco Collaboration Engineer

Job in Akron, Summit County, Ohio, 44329, USA
Listing for: Akron Children’s Hospital
Full Time position
Listed on 2026-02-21
Job specializations:
  • Engineering
    Technical Support, IT Specialist, Systems Engineer
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR
Job Description & How to Apply Below

Full Time

40 Hours/Week

Monday - Friday, 8-4:30pm

Onsite

On Call

Summary

The Cisco Collaboration Engineer to support, troubleshoot, and maintain our unified communications infrastructure. This role focuses on Cisco voice and collaboration technologies, providing intermediate-level support for incidents and requests escalated from the help desk, as well as participating in projects and system upgrades.

Responsibilities
  • Provide support for Cisco Unified Communications platforms including Cisco Unified Communications Manager (CUCM), Unity Connection, IM & Presence, Webex Calling, Webex Control Hub, Webex Contact Center - Collabrio WFO/WFM, and Cisco Expressway and Jabber
  • Troubleshoot VoIP issues, call routing problems (CUBE Router), voicemail issues, and endpoint connectivity.
  • Monitor system health, performance, and capacity across collaboration platforms.
  • Assist in provisioning and configuring IP phones, softphones.
  • Support dial plan modifications, route patterns, translation rules, and SIP trunk configurations.
  • Work closely with various departments and vendors as needed.
  • Maintain and update technical documentation, SOPs, and knowledge base articles.
  • Assist in upgrades, patches, and system migrations.
  • Participate in on-call rotation and after-hours support as required.
  • Communicate status of ticket and tickets with end users, project managers, and vendors to ensure deadlines are met.
    • Other Information Technical Expertise
    • Solid understanding of VoIP protocols (SIP, H.323, RTP) and CUBE router troubleshooting methodologies.
    • Familiarity with networking concepts: VLANs, QoS, DHCP, DNS, and IP addressing.
    • Hands‑on experience with CUCM administration and Webex Control Hub.
    • Hands‑on experience with Webex calling.
    • Hands‑on experience with Webex Contact Center.
    • Knowledge of Cisco video infrastructure (Room Kits, Telepresence, Expressway) is a plus.
    Education and Experience
  • Education:

    High School Diploma or equivalent
  • Licensure:
    None
  • Certification:
    Cisco 350-801 CLCOR Collaboration Certification or equivalent preferred
  • Years of relevant experience: 5+ Years of experience in IT support, with at least 3 years supporting Cisco Collaboration tools
  • Years of supervisory experience:
    None
  • Travel between Akron Children's locations will occasionally be required

    • Full Time

    FTE: 1.000000

    Status:
    Onsite

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