Lot Attendant​/Cleveland Clinic-Akron General Hospital

Position Summary

The Lot Attendant is responsible for accurately collecting and reconciling revenue and parking reports, while providing exceptional hospitality services to all guests during their stay. The attendant also properly parks and retrieves guest vehicles, upholding parking policy and procedures.

Hourly base pay $15–$17 per hour.

Monday through Friday, No Weekends. 7AM–3PM OR 10AM–6PM.

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telemedicine benefits
• 401(k) retirement savings plan

• Maintain pleasant, friendly and professional demeanor with all guests, location staff and co‑workers (15%).
• Provide accurate information, assist guests with directions, and maintain professionalism under pressure (15%).
• Provide information about surrounding area and main attractions; protect guest confidentiality per HIPAA (10%).
• Stack vehicles when necessary, secure keys, retrieve vehicles safely, and use Towne Park parking standards (20%).
• Collect and reconcile revenue accurately; furnish receipts; categorize tickets; complete shift reports; operate equipment such as register, gate, POS, credit card machine (20%).
• Obtain daily event information and rates, secure guest keys, maintain claim checks and guest folio archives, produce vehicle inventory for billing (20%).

• Education:
  
  high school diploma or GED.
• Must be at least 18 years of age, pass background check and drug screen, hold valid driver’s license with clean driving record, and be able to drive manual transmission and perform parallel parking.
• Work Experience:
  
  one to three months related experience or training.
• Knowledge: customer service standards; register/computer experience; HIPAA confidentiality; understanding of 24‑hour/military time, rates, and basic math.
• Skills:
  
  customer service, computer use, effective presentation, parallel parking.

The job is routine; decisions are made within specific operational instructions and departmental guidelines. Regular supervision and frequent verification.

Work often outdoors, extended periods of standing or walking; lifting up to 100 pounds occasionally. Exposure to extreme heat and cold, possible travel up to 5%.

Towne Park is an affirmative action, equal opportunity, and E‑Verify participating employer. Applications from all qualified individuals, including veterans and those with disabilities, are encouraged. Holders with arrest or conviction records may be considered. The company complies with federal and state disability laws and provides reasonable accommodations.

Towne Park complies with applicable privacy laws by describing the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and the rights you may have under the CCPA.