Operations Associate

Client: Upstart -

Role: Operations Associate (L1)

Pay Rate: $22.12 per hour + $24.12 per hour on the weekends

(Tuesday - Saturday 9am-530pm)

Contract Duration: 6-month contract with extensions (up to 18 months) and possible conversion

Location: Easton, OH – in office 2x a week (Wednesday/Thursday) starting 1/5/2026

Upstart’s Auto Operations team is growing and we re seeking Operations Associates to support our Onboarding organization for Auto-secured loan products. In this role, you will support the operations of one or more of our core business verticals based on the needs of our business. As an Operations Associate or contractor, your impact will be immediately felt by our customers as you assist with reviewing loan applications and directly interact with customers each and every day by phone or through email correspondence.

The role requires excellent verbal and written communication skills, strong analytical and problem-solving abilities, and a passion for high-quality customer service.

• Process loan applications by reviewing all documents submitted from potential borrowers and/or requesting additional documentation as needed to drive applications to a final state. Document reviews include employment, income, identity, and tax documents.
• Communicate and support applicants either over the phone or through written correspondence regarding the status of their application, troubleshooting application issues, answering questions regarding loan repayments, and guide customers through self-service options online and through delinquency related issues - all while providing a pristine customer experience.
• Build trust and cultivate borrower, investor, and colleague relationships.
• Complete additional ad hoc tasks as assigned to aid in the operational goals of the operations department and customer experience team.

• 1+ year of experience in loan processing or similar experience at a Financial Institution.
• Ability to interpret written policy and procedures and apply to the present situation.
• Strong written and verbal communication skills and the ability to address applicants in an objective yet empathetic manner.
• Impeccable judgment and acute attention to detail; ability to identify/anticipate customers’ needs and clarify information.
• Proven track record of excelling in a metric-based environment.
• BA/ BS degree, Associates degree, or equivalent work experience in financial services or auto lending.

• Familiarity with loan processing, financial statements, tax documents, and payroll
• Previous experience working in the Auto industry or similar financial products
• Previous experience working in a production based, remote environment

$22.12/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.