Personal Banker

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage. We are united in delivering the best experience for our customers. As a Personal Banker within PNC's Retail Branch organization, you will be based in Akron, OH at the Portage Lakes Branch. PNC is an in‑office company that fosters a collaborative and supportive culture where employees can thrive.

• Acquire and grow the branch customer base through proactive sales and service activities.
• Manage the customer experience by identifying opportunities to improve financial wellbeing.
• Collaborate with ecosystem partners and community Centers of Influence to increase customer share of wallet.
• Drive proactive sales conversations through outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement.
• Deliver a full PNC conversation with each client to identify appropriate PNC solutions.
• Leverage technology, tools, and resources to educate customers on managing transactions.
• Apply product and procedural knowledge to identify, mitigate, and solve customer problems effectively.
• Manage risk through adherence to policies and procedures, demonstrating sound judgment within established limits.
• Participate in daily branch operations to ensure efficient and accurate completion.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role.

• Associates degree or equivalent, with 3+ years of experience or a comparable combination of education and experience.
• Knowledge of banking products, customer service, and proactive sales.
• Strong problem‑solving, multitasking, and relationship‑building skills.
• Ability to leverage technology and communicate effectively.

• Accountability
• Banking
• Client loyalty and Customer Experience (CX)
• Customer Service
• Identifying Opportunities
• Leveraging Technology
• Proactive Sales
• Banking Products
• Digital Awareness
• Effective Communications
• Managing Multiple Priorities
• Matrix Management
• Problem Solving
• Prospecting
• Retail Lending
• Selling
• Understanding Customer Needs

Base salary: $41,250.00 – $68,750.00. Incentive eligible based on performance.

PNC offers a comprehensive benefits package including medical, prescription drug, dental, vision, life insurance, short and long‑term disability, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, adoption and surrogacy support, educational assistance, and a robust wellness program with financial incentives.

Paid time off includes maternity and/or parental leave, up to 11 paid holidays, 9 occasional absence days, and 15 to 25 vacation days per year.

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section
19 of the FDIA and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 and/or the Financial Industry Regulatory Authority.

To request reasonable accommodations, email  with “accommodation request” in the subject line and include your name, job , and preferred method of contact. You may also call 877‑968‑7762 and say “Workday” for accommodation assistance.

This opening is expected to be posted for two business days from 05/13/2026, although it may be longer with business discretion.