Relationship Manager - Defined Contribution

Relationship Manager - Defined Contribution

Akron, United States | Posted on 08/12/2026

Trinity Pension Consultants, Inc. is a leading regional, independent and non-producing Third-Party Administration firm located in Akron, Ohio and has regional offices in Columbus, Ohio;
Cincinnati, Ohio;
Louisville, Kentucky;
Indianapolis, Indiana;
Detroit, Michigan, and Kansas City, Missouri. Trinity collaborates with retirement plan sponsors and their associated financial professional in delivering a highly effective administration and compliance solution for their employer sponsored retirement plan.

Do you want to utilize your skills for building and fostering relationships? Do you have technical expertise with retirement plans?

Do you want to work for a growing company in an expanding business market? Are you effective at communicating, building relationships,and presenting technical information?

Then we want to talk to you!

Trinity Pension Consultants, Inc. is a leading regional,independent, and non-producing Third-Party Administration firm located in Akron, Ohio who currently has sales territories in Ohio, Kentucky, Indiana,Tennessee, Michigan, Missouri and Georgia. Trinity collaborates with retirement plan sponsors and their associated financial professionals in delivering ahighly effective administration and compliance solution for their employer sponsored retirement plan.

• Logall email, phone, and meeting activities.
• Followup on items necessary to complete annual administration and compliance testing.
• Participate and assist with onboarding new clients.

• Collaborate with other departments, including partnering with sales regarding internal sales opportunities.
• Answer emails with calls.
• Followand enforce service standards.
• Explain,in a clear manner, to Plan Sponsors and Financial Advisors the various aspectsof administration and compliance.
• Proactively communicate with Financial Advisors, CPAs, and Plan Sponsors.
• Conduct face-to-face meetings with Plan Sponsors and their associated Financial Advisor.

• Anticipate client questions and problems and work toward solutions that are technically clear and accurate.
• Beable to read, understand and interpret client reports.
• Communicate complex pension concepts in a simple manner.
• Scrubbook of business for internal sales opportunities and collaborate with Sales.
• Manage Client expectations relative to Trinity Service Standards.
• Stay abreast of industry trends, market, and competitors.

• Dedication to revenue retention is a must!
• Abilityto manage office functions efficiently, organize work, establish priorities,and maintain good interpersonal relations.
• Beable to learn, apply and explain new technical knowledge in a simplified manner.
• Possess outstanding communication and computer/software skills, and demonstrate trustworthiness, adaptability, and responsiveness.
• Challenger:
  
  You dig into Plan Sponsor responses with more questions to get to the actualwhy. You’re not afraid to re-frame the way Plan Sponsors and Financial Advisors think with a consultative approach.
• Listener:
  
  You listen to every word a Financial Advisor and Plan Sponsor tells you,knowing you can later use this information to proactively provide consultative solutions that meet their goals and objectives.
• Strong Communicator:
  You take key findings from the Financial Advisor and Plan Sponsor interactions and communicate it back to the Trinity Pension Consultants team to improve strategy, systems, and processes.
• Possessa relentless pursuitto be successful.

• 7+years of Client Relationship Management experience with qualified retirement plans.
• Bachelor’sDegree preferred.
• Experience in building and maintaining client relationships.
• Excellent verbal and written communication and listening skills.
• Proficient computer / software skills, including MS Office (Word, Excel, Outlook).
• Discipline and drive to stay focused and motivated with limited supervision.
• Effective time management and organization capabilities with a focus on delivering superb client experience.

• Salary dependent on experience
• Annual bonus based on results of revenue retention
• Paid Time Off (PTO) effective Day 1
• Life Insurance, LTD, STD
• PTO Purchase
• Flex schedule available Q2-Q4

Are you ready to join our team?

All qualified applicants will receive consideration for employment without regard torace, color, sex, age, national origin,religion, sexual orientation, gender identity and/or expression, status as aveteran, and basis of disability or any other federal, state, or local protected class.

Currently, we are not considering candidates that need anytype of immigration sponsorship now or in the future or those needing work authorization for this role.

This job description is not all inclusive.