Telecommunicator

Position: 911 TELECOMMUNICATOR
Job Description

Job Description:

Summit Emergency Communication Center (SECC) 9-1-1 Telecommunicators perform a full range of call taking and dispatching functions for law enforcement, fire, and emergency medical emergency services (EMS) calls, as well as certain non-emergency functions. Job responsibilities are performed under general supervision.

Required Qualifications:

Any combination of qualifications and work experience that demonstrates an applicant has the necessary knowledge, skills, ability, and character to successfully perform the job will be considered.

* Must be at least 18 years or older.

* Must be able to legally work in the United States.

* One or more years full-time work experience with customer interaction.

* Accurate and rapid data entry.

* Proven critical thinking skills.

* Ability to memorize and recall details, codes, and procedures.

* Ability to work all days and hours, including but not limited to days, afternoons, nights weekends, holidays, and overtime.

* Ability to pass all required job selection and training processes including a comprehensive background investigation, drug test, psychological evaluation, and extensive on-the-job training. Any felony conviction is disqualifying.

* Excellent computer skills, knowledge, and experience. Ability to monitor 6+ computer screens.

Preferred Qualifications:

KNOWLEDGE OF:

* Current techniques, policies and procedures of public safety call taking and dispatching.

* Agency computer systems and programs including computer aided dispatch (CAD), enhanced 9-1-1 (ANI/ALI), and automatic vehicle location (AVL) programs.

* Summit County geography, including locations and boundaries of all cities and townships; location of all major highways, streets and key buildings and landmarks; and addressing systems (i.e., streets, avenues, odd/even addresses, etc.) used for each jurisdiction of the SECC.

* Type of information that is allowed to be broadcast over Federal Communications Commission (FCC) radio systems.

* Effective interpersonal communication methods and techniques.

* Proper notification for equipment failures or after hour call outs for radio, computer, or phone problems.

ABILITY TO:

* Perform extensive data entry and data retrieval from visual and/or audio sources.

* Understand and execute complex oral and written instructions.

* Demonstrate appropriate interpersonal communication skills for public safety call taking and dispatching.

* React quickly and correctly to emergency situations and adopt effective course of action.

* Correctly apply detailed procedures and policies both in structured situations, such as emergency medical dispatch (EMD), and in non-routine situations that require independent judgment, critical thinking and application of complex and varied procedures and policies, such as law enforcement dispatching.

* Learn, retain and use knowledge of Summit County geography in the course of work.

* Operate computerized equipment including computer aided dispatch (CAD), enhanced 9-1-1 (ANI/ALI), and automatic vehicle location (AVL) programs.

* Receive and accept regular feedback and constructive criticism without being defensive.

* Dispatch public safety personnel and equipment safely, quickly, and efficiently

* Relay messages exactly as received.

* React quickly and calmly in emergency situations and adopt effective courses of action.

* Perform call taking and dispatching work by phone, radio and using other standard communications center equipment.

* Assess callers' emotional state; respond correctly to emergency and routine situations.

* Prioritize calls based on urgency.

* Apply appropriate initiative, discretion, and judgment in the work.

* Correctly apply available guidelines, policies, and procedures in diverse situations

* Develop and maintain effective working relationships with the public, coworkers, supervisors and managers, user agency stakeholders, and officials from other jurisdictions, departments, or agencies.

* Perform work under stressful or emotional conditions.

* Work under pressure in a loud, multi-tasking environment

* Work mandatory overtime as needed and assigned.

* Have reliable and predictable attendance.

Work Environment:

The Work…