Engagement Specialist - IKC - Akron, OH

At DaVita IKC, engagement is everything. As an
** Engagement Specialist**, you’ll be the first point of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused outreach. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey.
* Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments
* Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person
* Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate
* Maintain accurate documentation and communicate patient updates to the care team
* Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement
* Organize outreach efforts by urgency and importance to maximize patient impact
* Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments
* Perform outbound calls and respond to inbound calls from patients, providers, and Village resources
* Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed
* Assist the clinical team with moving patients through the continuum of care by completing tasks as directed
* Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs
* Communicate directly with patients in a timely and professional manner
* Maintain accurate, complete, and confidential documentation
* Demonstrate exceptional two-way communication, both oral and written
* Act in alignment with DaVita’s mission and values to deliver high-quality patient care
* High School Diploma or GED required;
Associate’s or Bachelor’s Degree preferred
* 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred
* Prior healthcare experience preferred
* Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
* Strong verbal and written communication skills, active listening, and motivational engagement techniques
* Highly organized, with excellent time management and follow-through
* Ability to work both autonomously and collaboratively with care team members
* Home workspace must provide a quiet, private environment with reliable high-speed internet

For location-specific minimum wage details, see the following link:

DaVita (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. DaVita is working to help increase equitable access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis  of March 31, 2022, DaVita served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide.

DaVita has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an equitable, high-quality standard of care for patients around the globe.

To learn more about what it means to be a part of our Village, visit .DaVita is an equal opportunity employer
- Male/Female/Veterans/Disabled. To learn more about what this means click .We maintain a drug-free workplace and perform pre-employment substance abuse testing and background verification checks.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.
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