VP Revenue Cycle

Summary

The Vice President, Cycle is responsible for the strategic oversight, optimization, and day‑to‑day operation of the system‑wide revenue cycle function. S/he will establish a metric‑driven approach to managing the department and reporting on performance. The Vice President will help design the future service model that will support the revenue cycle function for the system, while providing an exceptional customer experience and ensuring the collection of all revenue due to Akron Children’s.

S/he will develop a culture that is conducive to effective teamwork by recognizing both the internal and external customers and will embrace and model the organization’s values of patient‑centered care. Personal commitment will be demonstrated through open and clear communication, appropriate utilization of resources, recognition of opportunities for quality improvement, and a proactive approach to problem solving. Additionally, s/he will model personal compliance with organization policies.

Full‑time, onsite, Monday–Friday

• Directing the activities and systems related to those departments under the Revenue Cycle umbrella that include:
  Patient Financial Services for hospital and professional services, hospital/facility‑based patient access, financial counseling, revenue integrity, professional coding and compliance, health information services.
• Clinical documentation and coding, including benchmarking and education.
• Communicating a clear near‑term and long‑term plan, including measurable improvements and ongoing maintenance of key performance indicators.
• Creation, maintenance and ongoing evolution of systems and processes necessary to create best‑practice metrics including A/R days, DNFB days, CFB days, aged A/R over 90 days, payer denial rates and write‑offs, point‑of‑service collections, bad debt, bad debt recoveries, self‑pay yield, charge lag time, credit balance days and cost to collect.
• Collaborating with other areas of Finance including payor strategy/managed care, reimbursement services, financial planning and analysis, and accounting to support enterprise initiatives.
• Coordinating decentralised revenue cycle departments including information services revenue‑cycle support, centralized scheduling, and other decentralized scheduling and patient access departments to insure revenue cycle alignment.
• Partnering with compliance and internal audit functions of the organization to ensure overall compliance with billing regulations.
• Collaborating with operational leaders, both administrative and clinical, across the organization.
• Developing and maintaining rapport with insurance payers and vendors; holding external entities to contracts and a high level of performance.
• Representing Akron Children’s Hospital as the external marketing face for revenue cycle in venues such as OHA committees, legislative conferences, CHA meetings, Epic user groups and appropriate HFMA chapter events.
• Participating in management decisions, communicating support and participating in the implementation of policies, programs and changes.
• Maintaining excellent relationships with management, physicians and staff.

• Bachelor’s degree in business, accounting, or related field.
• Ten (10) years progressive experience in healthcare revenue cycle management.
• Five (5) years supervisory experience in a leadership capacity.
• Demonstrated competency and senior operational leadership experience in a large, complex organization with multiple locations and matrix accountabilities.
• Demonstrated strategic thinking, keen judgment and planning skills; recognized commitment to and skill in working in and developing teams; demonstrated ability to achieve results and to develop people; sound fiscal judgment.
• Possesses superior communication skills, both written and verbal. Ability to effectively present information and respond to questions from managers, staff, physicians; capacity to present in front of a large group and communicate to senior management and to board of directors.
• Proven record of accomplishment in developing and monitoring scorecards to manage revenue cycle operations.
• Ability to successfully perform within a metric‑driven healthcare delivery system.
• Possess the emotional intelligence to resolve stressful professional situations.

• Master’s degree in business administration, accounting, healthcare, or related field.
• Children’s hospital revenue cycle leadership experience.
• In‑depth knowledge of Medicaid billing.