Collection Representative, Revenue Cycle

Collection Representative, Revenue Cycle Billing Operations

Full-Time Days – Summa's Corporate Office, 1077 Gorge Blvd, Akron, OH

Salary: $19.23/hr – $23.08/hr

Company Overview: Summa Health System is recognized as one of the region’s top employers by a number of third‑party organizations, including North Coast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families, commitment to servant leadership, collegial working relationships at every level, and competitive pay and benefits.

Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers; contacts appropriate patients or third parties for collection; investigates and recommends alternative payment options.

• High school diploma or equivalent (required)
• One to two years of college preferred
• Two years experience in a healthcare environment or at least two years in the collection field
• Proven sales ability considered a plus
• Basic knowledge of patient accounting procedures and hospital policies
• General knowledge of third‑party payers, collection laws, FDCPA rulings, and collection processes
• Experience with automated collection systems
• Knowledge of skip‑tracing techniques
• Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment used in the Patient Financial Services area

• Professional, ethical representation of Summa Health System
• Strong verbal and written communication skills
• Ability to establish productive working relationships
• Team‑player with the ability to work productively as part of a team
• Independent decision‑making and critical thinking
• Analytical problem‑solving skills for patient account resolution
• Proficiency with standardized PC software
• Confidentiality of patient, employee, and financial information
• Ability to interact respectfully with diverse patient/customer populations

Sedentary. Exerts up to ten pounds of force occasionally or a negligible amount frequently.

Equal Opportunity Employer – Veterans/Disabled

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short‑Term and Long‑Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay