Patient Care Liaison - Medical

Overview

Location:

Akron, OH. The Patient Care Liaison is a cross-functional healthcare support professional responsible for enhancing patient access, supporting medical workflows, assisting with continuity of care activities, and maintaining accurate documentation within a federally aligned primary care clinic. This position serves as a vital connection between patients, providers, clinical staff, and external healthcare organizations to ensure a seamless, patient-centered healthcare experience. The Patient Care Liaison combines administrative, patient service, and clinical support functions while helping patients navigate healthcare services and supporting providers in delivering high-quality, coordinated care.

• Welcome and assist patients in a professional, compassionate, and confidential manner.
• Schedule, confirm, and coordinate patient appointments.
• Verify demographic, insurance, and registration information.
• Coordinate referrals to specialty providers and community resources.
• Track referral status and obtain consultation reports.
• Prepare patient charts and ensure documentation is complete prior to appointments.
• Support providers with administrative and clinical workflow tasks.
• Ensure patient information is documented accurately and timely.
• Maintain confidentiality and comply with HIPAA regulations.
• Serve as a liaison between patients, providers, behavioral health staff, nursing, care management, and external healthcare organizations.
• Participate in team meetings and collaborate to improve patient outcomes.
• Support clinic operations by assisting with special projects and other duties as assigned.

• Minimum of 2 years’ experience in medical office operations, front desk registration, clinical support, or medical assisting.
• High school diploma or equivalent required. Medical Assistant certification preferred.
• Experience using electronic medical record systems.
• Strong organizational and multitasking abilities with exceptional attention to detail.
• Strong communication and customer service skills. Ability to work independently and collaboratively.
• Understanding of patient confidentiality standards and HIPAA.
• Ability to function effectively in a fast-paced, highly regulated healthcare environment.

• Medical, Dental & Vision Insurance (30+ hours/week)
• 403(b) Retirement Plan with Employer Match
• Staff Engagement Activities & Employee Appreciation Events
• New Employee Credit for the CHC Apparel Store
• Employee Referral Bonus Program
• Paid Training & Professional Development Opportunities
• Employee Assistance Program (EAP)
• Professional Licensure Reimbursement (where applicable)

CHC is an Equal Opportunity Employer and Provider of Services.