Akron General - Business Office Specialist

Akron General - Business Office Specialist

About Regent Surgical Health

Since 2001, Regent Surgical Health has been a leader in developing and managing successful surgery center partnerships between hospitals and physicians. We continually improve and evolve the ASC model based on changing market conditions to stay ahead of emerging trends. From this vista, our team has developed proprietary ASC ownership models that give both physicians and hospitals what they need to ensure long-term clinical and financial success.

POSITION SUMMARY:

Under the direction of the Business Office Manager, or Center Administrator, the Business Office Specialist (BOS) can assume responsibility for multiple business office functions based on the needs of the Center. The functions may include any combination of insurance verification, front desk coordination, surgery scheduling, medical records coordination, collection of financial responsibilities, and administrative assistance. This role requires strong communication with patients, internal colleagues, and physician’s offices, attention to detail, and knowledge of healthcare insurance plans, billing procedures, and other primary functions associated with a medical practice.

This role can also serve as a platform for cross training of Business Office colleagues.

DUTIES/RESPONSIBILITIES

• Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
• Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.
• Prepare welcome packets and necessary documentation for next day cases.
• Provide welcome packets, and check‑in patients including collecting and scanning of documents, verify, and input patient data.
• Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
• Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
• Appropriately record information in patient’s medical record including the download of information from EHR/paper chart to EMR.
• Responsible for vendor credentialing and access of vendors to the Center.
• Maintain waiting area and the front desk area in a neat and orderly manner.
• Receive and review surgery requests from surgeon’s offices and ensure all information is complete and entered into EMR.
• Coordinate with surgeons, patients, and the surgical team to ensure smooth scheduling and efficient use of resources.
• Resolve scheduling conflicts as they occur and manage late bookings as they occur.
• Obtain pre‑authorizations, collect demographics, and relevant documents needed for booking the case.
• Record special equipment or implants as needed for surgical procedures and notify appropriate parties including pain blocks, anesthesia, and neuromonitoring.
• Manage and maintain block scheduling; review statistics associated with block utilization and provide recommendations based on trends.
• Maintain accurate and up‑to‑date patient records and documentation.

Insurance verification:

• Verify insurance coverage by confirming patient’s insurance eligibility and benefits with various providers (HMOs, PPOs, Medicare, and Medicaid); document and update patient insurance details in the system and maintain up‑to‑date records.
• Investigate and resolve discrepancies in insurance information attached to patient account.
• Ensure valid authorizations were received from physician’s office for the scheduled procedure; confirm by contacting insurance companies and contacting physician’s offices in the event of missing authorizations.
• Communicate coverage details, and financial estimates to patients prior to services rendered; obtain payments for procedures; address insurance‑related inquiries.
• Collect any outstanding balances; inform revenue cycle when account has outstanding insurance balance.
• Document all necessary information to the billing department for accurate claims processing.
• Adhere to HIPAA and other relevant regulations.
• Understand and apply ICD‑10, CPT, and HCPCS codes when verifying coverage.
• Remain current on all case verification; the standard operating procedure is two weeks…