Patient Service Representative - Rehab Services

Part-time, 28 Hours/week

Monday - Friday, between hours of 7AM - 6PM

Onsite Akron, OH

Summary:

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities:

* Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.

* Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.

* Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.

* Manages third-party payors and collection of co-pays.

* Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.

* Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.

* Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.

* Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.

* Participates in clerical and administrative cross coverage efforts as needed.

* Ensure HIPAA compliance is followed.

* Other duties as required.

Other information:

Technical Expertise

* Experience working in a general office setting (clerical or administrative duties in an office setting) is preferred.

* Experience working in a healthcare environment is preferred.

* Experience in computerized scheduling system preferred.

* Knowledge of medical terminology preferred.

* Excellent interpersonal skills to communicate effectively via telephone or face-to-face with patients, patient families, physicians and other staff members within the facility.

* Strong organizational skills with the ability to effectively prioritize multiple tasks. Ability to perform basic math skills to process insurance co-payments.

* Experience working in
-Microsoft Office (Outlook, Excel, Word) or similar software is required.

Education and Experience

* Education:

A high school diploma or equivalent is required.

* Certification:
None.

* Years of relevant experience:
Relevant (clerical or administrative duties in an office setting) experience is preferred.

* Years of experience supervising:
None.

Part Time

FTE: 0.700000

Status:
Onsite