Radiology Support Specialist

Summary

Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

• Manages complex scheduling and coordination of services for Radiology appointment requests.
• Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines.
• Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols.
• Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families.
• Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement.
• Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
• Answers all incoming calls and facilitates communication with, but not limited to: patients, patient families, physicians, physicians', office staff and all Radiology modalities involved.
• Other duties as required.

• Experience working with all levels within an organization is preferred.
• Experience in healthcare is preferred.
• Basic knowledge of medical terminology and patient scheduling experience preferred.
• This position requires excellent communication skills.

• Education:
  
  High School Diploma or GED required.
• Licensure:
  None
• Certification:
  None
• Years of relevant experience:
  Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
• Years of supervisory experience:
  None

FTE: 1.000000

Status:
Onsite