Area Director Clinical Ops & Engagement Job Akron area,Ohio USA,Healthcare

Position Summary:

The Area Director of Clinical Operations & Engagement oversees the clinical care and business operations for a localized population of patients and provides direct management of the clinical members of that care team. Core functions are to enhance the performance of the entire team through facilitating the work of the various members in the areas of clinical performance and quality, patient satisfaction, compliance with Eventus clinical protocols, processes and procedures, and achievement of productivity expectations as measured by patients receiving needed services.

Qualified candidates may come from a clinical background or from a healthcare business/operations background with substantial long-term care experience.

Three areas of responsibility include:

(1) Team Leadership/Supervision, (2) Care Team Clinical Integration, and (3) Clinical Services

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive, other duties may be assigned:

Oversee the clinical performance and achievement of productivity expectations of Care Team members:

Foster an engaging culture among all teammates
Manage adherence to established and documented Eventus clinical standards, processes and procedures as written by specialty specific clinical directors. Receive and react to clinical quality data reports
Regularly review documentation and coding of all care team members to ensure compliance and quality
Receive and analyze clinical quality data and provider productivity reports; reacting and counseling team members, as needed, to maintain standards
Handle general practice clinical questions. Collaborate with collaborating physicians, clinical leaders, and/or director of clinical services, when specialty specific guidance is needed.
Act as clinical and workflow expert for providers within the team and help facilitate the resolution of clinical inquiries from providers, facility personnel, and family members
Regularly visit on site with care team members to observe and optimize clinical skills and workflow

Partner to create an environment of clear responsibility, authority, autonomy, and accountability that energizes and encourages staff to perform at their personal best:

Manage care team members as assigned
Ensure providers are performing clinical duties including caring for all assigned patients. Receive reports on provider productivity and react as needed to maintain standards
Work to resolve clinical management issues such as attendance, documentation, adherence to clinical policies and procedures, and all clinical duties
Collaborate with the care team administration and regional business operators to ensure clinical and business KPI’s are met

Ensure that all patients in your care team receive the services they need.

Track the caseloads in each building and monitor for adherence to best practices for medically necessary visits
Work to assign providers to facilities/patients to be sure that all services are covered for each building based on those contracted
Monitor for any absences in coverage for reasons such as PTO, resignations, relocations, or territory realignment and ensure other coverage is found
Perform or coordinate clinical coverage to ensure that gaps in coverage do not exist to provide continuity of care

Assist in growth of the team though hiring and recruiting:

Monitor territory of providers, work with CTC to track monthly all of a providers’ territories, caseload, and schedule
Manage and own provider turnover to build a reliable culture of your team
Be aware of any providers with modeled capacity or interest in additional work
Work with business development on starting new buildings…