Patient Service Representative; Ellet ACHP

Job in Akron, Summit County, Ohio, 44329, USA

Listing for: Akron Children's Hospital

Full Time position
Listed on 2026-09-20

Job specializations:

Healthcare
Healthcare Administration, Medical Receptionist, Medical Office

Salary/Wage Range or Industry Benchmark: 32000 - 42000 USD Yearly USD 32000.00 42000.00 YEAR

Position: Patient Service Representative (Ellet ACHP)

Full-time, 40 hours/week Monday-Friday Days Onsite Summary

The Patient Service Representative provides a comprehensive set of business, financial and appointment-related services including visit preparation, patient arrival and departure functions, payment functions and creating a positive patient experience.

Responsibilities

Develops and maintains positive relationship with patients and families by greeting and providing prompt and caring response to questions, requests, etc.

Performs point-of-service activities [visit preparation, co-pay collection, patient tracking and other duties] as assigned under the direction of the supervisor.

Schedules patient visits or other diagnostic testing utilizing hospital procedures and resources.

Manages third-party payors and collection of co-pays.

Follows through on routine tasks and general office duties, i.e., faxing, copying, filing, mailings, promptly returning phone calls, taking and distributing messages, and etc.

Responsible for ensuring appropriate front desk inventory is maintained and communicating the need to appropriate staff member.

Provide for smooth running of office by setting and revising priorities based on workload and anticipating needs and deadlines.

Ensure overall department appearance including the cleanliness of the work area and waiting room as needed.

Participates in clerical and administrative cross coverage efforts as needed.

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