Patient Service Specialist - Cardiology

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Patient Service Specialist - Cardiology

Akron

Akron General Medical Center

Cardiology-Cleveland Clinic Akron General

B15028

Days

8:30am-5:00pm

Join us at Cleveland Clinic Akron General Hospital where we have been providing world‑class care to our community for over 100 years. Here, we strive for patient‑centered care and comfort with our collaborative team of healthcare professionals. We are committed to serving the community and treat our patients as family.

As a Patient Service Specialist, you'll help create an exceptional experience for patients, families and visitors from arrival through checkout. You'll welcome and check in patients, collect co‑pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre‑registration and MyChart enrollment. You'll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works days, 8:30am-5:00pm.

• Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

• High School Diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service
• OR an Associate's Degree and one year of experience
• OR a Bachelor's Degree
• Working knowledge of PC window applications
• Ability to perform basic math sufficient to process insurance co‑pays

• Knowledge of medical terminology
• Ability to type a minimum of 30 words per minute or personal computer keyboard skills
• Epic experience

• Dexterity sufficient to operate a PC and other office equipment.
• Requires extended periods of standing, walking or sitting.
• Good visual acuity through normal or corrected vision.
• Must be able to navigate various locations and function in a fast‑paced, hectic environment.
• Ability to lift and transport up to 25 pounds.

Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an…