Training Coordinator

Job Details:

Location:

Community Support Services - Akron, OH 44311. Position:
Full Time (40 Hours). Salary: $49,790.00 - $57,000.00 per year.

We are seeking to hire a Training Coordinator to join our Quality & Compliance Team. Under the supervision of the Director of Quality & Compliance, this individual coordinates and delivers competency-based training programs to support staff performance and organizational development. Responsible for the planning, design, and implementation of staff training initiatives across the organization. Assess organizational training needs and develop learning opportunities that align with organizational values, regulatory requirements, and best practices in behavioral health.

Manage the agency’s onboarding process for newly hired staff, including facilitation of new hire orientation and delivery of core training content. Provide structured mentorship and follow-up support for case management staff during the first six months of employment to promote retention, competence, and professional integration. Support the Director of Quality and Compliance in maintaining training-related components of CARF accreditation and other regulatory compliance requirements.

Maintain the organization’s electronic learning management system (LMS) and ensure accurate course assignments and completion tracking.

• Conduct new hire orientation, including day‑one orientation and facilitation of training sessions as part of the organization’s 3‑month onboarding process.
• Deliver specified training to staff regarding recovery‑oriented assessment, accurate documentation of consumer and collateral interaction, client caseload management, de‑escalation strategies, boundaries and ethical decision‑making, and other behavioral healthcare topics.
• Arrange required training for newly hired staff in consultation with assigned supervisors.
• Serve as a mentor for newly hired case management staff during the first six months of employment, conducting structured follow‑up to ensure staff have received necessary training and support.
• Connect staff to appropriate resources and agency personnel as needed.
• Collaborate with assigned supervisors to assess and address onboarding needs and support newly hired staff in achieving competency in their roles.

• Assess training needs of new and existing staff across the organization.
• Identify competency gaps and recommend internal and external training solutions to address them.
• Design, develop, and deliver training programs using evidence‑based instructional methods appropriate for adult learners, including the Recovery‑Enhancement Practices for psychosis program.
• Evaluate training effectiveness through participant feedback, observation, and outcome measures; revise training content and delivery based on evaluation results.
• Maintain the organization’s LMS, including course assignment, tracking of completions, and generating reports for supervisors and leadership as needed.
• Conduct surveys of staff to identify ongoing training priorities and emerging needs.
• Maintain the Staff Education & Training SharePoint site and case management guide.
• Serve as a resource for supervisory staff to assist with staff development planning and training‑related questions.
• Maintain the organization’s CE Broker account; manage training programs approved for Continuing Education units.

• Support the Director of Quality and Compliance in maintaining training‑related elements of CARF accreditation standards, including documentation of staff training records and competency verification.
• Assist in preparing training‑related components of the agency’s Quality Improvement Plan and annual CARF self‑study.
• Ensure training programs and documentation align with applicable regulatory requirements including Ohio DBH, SAMHSA, and HRSA standards.
• Participate in internal audits and quality reviews related to staff training compliance; assist with development of corrective action plans as applicable.

• Incorporate the principles of trauma‑informed care into all aspects of the role, including training design, facilitation, and…