Fraud Investigations & QA​/QC CoE Program Manager

Description

The Fraud Investigations & QA/QC CoE Program Manager will support the execution of strategic initiatives across the Fraud Investigations and QA/QC Center of Excellence business units in the Fraud & Security Segment. This individual will coordinate cross-functional efforts, oversee program execution, and provide organizational support to ensure delivery of initiatives. The role requires experience in Agile methodologies, the ability to work with senior leadership, and flexibility to manage both strategic and ad hoc priorities.

• Program Leadership: Collaborate with Fraud Investigations and QA/QC Center of Excellence leadership in the planning, coordination, and execution of strategic and ad hoc initiatives for each functional unit.
• Planning & Execution: Facilitate program planning, sprint planning, reviews, and retrospectives to ensure timely delivery of program milestones.
• Risk & Issue Management: Identify, assess and remediate risks, issues and blockers early; escalates when necessary.
• Reporting: Track and report on program health;
  Maintain strategic artifacts (e.g. roadmaps, goals and objectives) to drive visibility and accountability.
• Tool Management: Leverage Agile tools (Agile Place, Azure Dev Ops) to manage workflows, work items, documentation, and reporting.
• Ad Hoc Support: Support functional units in special projects and other duties as assigned.

• Bachelor's Degree
• 7+ years experience in program / project management
• Experience in Agile tools (e.g. Agile Place, Azure Dev Ops)

• Knowledge of Act One or similar system used for investigations case management
• Strong understanding of Agile frameworks
• Excellent communication, facilitation and leadership skills
• Ability to provide strong program and project leadership during periods of uncertainty, ambiguity, and change
• Experience in Banking or Financial Services, including Fraud Investigations or Quality Control functions

#Hybrid

#LI-SG1

#LI-BM1

Exempt Status:
Yes = not eligible for overtime pay (No = eligible for overtime pay)

Workplace Type:
Office

Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice:
Visit Huntington's Career Web Site for more details.