Sr Analyst Digital Process Automation

Overview

Sr Analyst Digital Process Automation  are seeking two enthusiastic individuals to join our team and lead modern technological solutions, driving world-class customer experiences and operational efficiencies through AI and RPA technologies. If you are passionate about optimizing processes and delivering automation solutions, this is the opportunity for you.

This is a non-union, regular full-time position.

• Partner with technical teams and Customer Care SMEs to build and implement AI and RPA solutions that streamline workflows and boost operational efficiency.
• Monitor the efficiency of AI and RPA tools and make recommendations for continuous improvement strategies.
• Advocate for an optimized customer experience embedded into the delivery.
• Work with business SMEs and the Enterprise RPA and AI Support team to uncover automation opportunities.
• Develop projected business benefit analyses for idea assessment and approval, including ROI and efficiency metrics.
• Collaborate with SMEs and technical teams to develop end-to-end understanding of processes targeted for automation and generate process documentation.
• Align project scope and Product Definition Document (PDD or equivalent) with collaborators.
• Build, develop, and test RPA and AI workflows using Enbridge-approved platforms.
• Conduct UAT testing, troubleshoot issues, and ensure successful deployment of solutions.
• Monitor and maintain AI processes and RPAs post-release and initiate change requests for continual improvement.
• Define and track automation performance metrics.
• Identify guidelines for long-term AI and RPA adoption, ensuring alignment with privacy, governance, security standards and regulatory requirements.
• Communicate effectively with collaborators throughout the project lifecycle to ensure alignment between business goals and automation initiatives.
• Represent customers’ best interests by advocating for strong customer experience principles on all projects.

• Possess a related university degree with 2+ years' experience in Operations Management, Computer Science, Business Analytics, or Customer Care OR 4+ years of previous field operations experience; an equivalent mix of education and experience may be considered.
• Experienced in Customer Care Operations process analysis and process improvement.
• Proficient with SAP S/4 HANA, Customer Information Systems (CIS), and Maximo.
• Skilled with leading RPA platforms such as UiPath, Automation Anywhere, or Blue Prism.
• Effective at identifying solutions and attentive to detail.
• Excellent communication skills and strong client/customer service abilities.
• Proven proficiency with Microsoft Office Suite, including SharePoint, Outlook, Word, and PowerPoint.

• Certification in RPA tools or process improvement methodologies.
• Knowledge of regulatory requirements governing company activities.
• Familiarity with API integration and basic scripting languages (e.g., Python, ) is an asset.

• Operate primarily in an office environment.
• Travel across both Canada and the US as required.

Physical Requirements include but are not limited to: grasping, kneeling, light to moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual and hearing requirements, and the ability to work in tight spaces.

Mental Requirements (Both Field & Office) include the ability to understand, remember and apply instructions, solve complex problems, organize and prioritize work, and communicate effectively.

Salary Range: $65,800 - 85,000 USD*

* Internal applicants may refer to applicable compensation policies. Salaries are determined based on education, experience, certifications and skills.

• A flexible benefits program that allows each employee to select coverage in health, dental, insurance and disability.
• A paid maternity and parental leave benefit offering up to 20 weeks for birth-giving parents and up to 12 weeks for other eligible parents.
• Retirement savings plans, including a savings plan with company stock as an investment option.
• Paid time off/vacation/sick leave, plus paid personal days off (location-dependent) and paid…