Technology & Systems Manager

Information about #32537 Technology & Systems Manager

Work Location:

Shift: Office 8hrs

Formulated to Care

For more than 75 years, GOJO, Makers of PURELL has been powered by people who are energized by helping the world experience greater health and well-being.

The positive impact of our PURELL hand and surface hygiene solutions is driven by our global community of highly collaborative and talented team members who love to learn, innovate, care for each other, and deliver our Purpose of Saving Lives and Making Life Better.

Lead and manage the systems-focused team within Customer Service Operations, including System Specialists and Systems Analysts. Ensure the integrity, scalability, and optimization of ERP, CRM, and automation platforms that support customer service workflows. Drive digital transformation initiatives and act as the technical liaison between business operations and IT.

• Oversee system performance and integration for SAP, Salesforce, Conexiom, and EDI workflows.
• Manage technical resources and ensure alignment with operational goals.
• Champion automation and process optimization to improve efficiency and customer experience.

Team Leadership

• Manage System Specialists and Systems Analysts; provide coaching and technical guidance.
• Develop team capabilities in ERP/CRM systems and automation tools.

System Management

• Monitor and maintain system performance for call center technology, SAP order processing, and Salesforce workflows.
• Oversee configuration, testing, and deployment of system enhancements.
• Ensure compliance with allocation rules, OOS standards, and data integrity.

Process Optimization

• Lead integration projects for automation platforms (Conexiom) and EDI connections.
• Develop advanced dashboards and reporting for fulfillment and system performance.
• Partner with IT and business teams to implement digital transformation initiatives.

Cross-Functional Collaboration

• Act as SME for system-related projects; influence technology strategy.
• Collaborate with Customer Service Operations leadership to align systems with business needs.

• Expert ERP/CRM knowledge (SAP, Salesforce), BI tools (Tableau, Power BI); advanced Excel.
• Familiarity with APIs, data mapping, and integration concepts.
• Bachelor's degree required; MBA or technical certifications preferred.
• 8-10 years in customer service/operations.
• Minimum 4 years in leadership roles managing multiple teams or functions.

• Leads other leaders; mentors managers and senior specialists.
• Influences enterprise-level projects and organizational change.

Role Type

Mostly Virtual - Less than 10% on-site work

Physical Requirements

Office Worker - Physical Requirements

Travel Requirements

Overnight Travel - sporadic - required. Travel between campus locations in Northeast Ohio as needed

FLSA Status

Exempt

Compensation & Benefits

The expected starting pay for this role is between $92,200.00 - $ per year. Within this range, an offer will depend on factors such as level of experience and technical competencies relevant to this specific role, as well as internal equity considerations. In addition to base pay, all GOJO team members are bonus eligible.  for a comprehensive list of benefits we offer including 401(k) match, parental leave, and onsite well-being care.

To Apply:

To apply for this position, please complete the online application process. You will have an opportunity to include your resume and a cover letter. GOJO is an Affiantive Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Applicants must be lawfully authorized to work in the United States.

Recruiters, Search Agencies or others referring candidates to GOJO Industries, Inc. without written authorization from GOJO Industries, Inc. Human Resources will not be compensated in any way for their online referral even if GOJO Industries, Inc. hires the candidate. GOJO does not seek or respond to unsolicited resumes for positions that are not listed in the Careers section.