Bilingual; English​/Spanish Desktop Tech II

Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer‑centric, hard‑working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It! We’re looking for a Bilingual Desktop Tech to join our team.

Responsible for providing deployment and onsite support to internal or external customers in resolving complex or escalated technology issues. They ensure the proper day‑to‑day operation of applications and equipment and troubleshoot on‑site software and hardware issues on laptops, iPads, tablets, smartphones, and peripherals. As a Level 2 Technician, they may serve as a liaison between customers, departments, and within the organization to lead problem resolution and change management processes.

Their work may be more technical in nature and could include more complex tasks, such as performing data transfers or building images.

Akron, OH

Must be bilingual in English and Spanish.

• Schedule and coordinate onboarding training for new hires in seven First Energy office locations. Provide support for all aspects of asset management.
• Conduct training and provide instructions on the use of provided computer and mobile devices.
• Perform account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
• Consistently provide and update notes, feedback, or documentation via the appropriate ticketing systems to track and monitor issues.
• Communicate with customers at all levels of technical and non‑technical skill sets.
• Follow up with end users to provide status updates as per service level guidelines (SLAs). Manage and install equipment in the meeting room (projector, laptop, and video conference equipment).
• Create, monitor calls, incidents, and requests using the client‑provided Service Now & ITNOW ticketing system.

• Must be bilingual in English and Spanish.
• Minimum 1 year experience in a related field.
• Desktop and/or infrastructure support experience.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office application suite, including MS Outlook.
• Travel is required for this position.

The hourly rate for this position is between $25.50 and $34.00 per hour, unless the local minimum wage is higher. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 12 days annually), paid time off (minimum 10 days annually, increasing with seniority), paid parental leave (minimum 10 days annually), 401(k), FSA/HSA pre‑tax benefits. More detailed information can be found here:

This posting is anticipated to remain open until 06/13/2026.

Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Arizona Applicants:
The company maintains a smoke‑free workplace to the extent required by applicable law.

California Residents:
Please review the California Consumer Privacy Act Notice:

Maryland Applicants:
Under Maryland law, an employer may not require or demand, as a condition of employment, that an individual submit to a lie detector or similar test. Violation of this law is a misdemeanor subject to a fine not exceeding $100.

Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. A violator may face criminal penalties and civil liability.

Rhode Island Applicants:
The company is subject to Chapters 29‑38 of Title 28 of the General Laws of Rhode Island and is therefore covered by the state’s workers’ compensation law.

We will consider for employment all qualified applicants, including those with criminal histories, arrests, and conviction records, in a manner consistent with the requirements of applicable state and local laws, such as the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.