Field Tech Support Specialist

Key Responsibilities

• Relationship Management:
  Establish and maintain positive relationships with school personnel to understand and address their technical needs.
• Technical Support:
  Provide on-site and remote technical support for software and hardware issues, ensuring minimal disruption to educational activities.
• Installation and Maintenance:
  Install, maintain, and repair desktop hardware, network equipment, and PC peripherals within school settings.
• Progress Reporting:
  Deliver detailed and timely updates on the status of technical issues and resolutions.
• Routine Maintenance:
  Conduct regular maintenance of IT infrastructure in accordance with company standards.
• Cabling Infrastructure:
  Ensure the physical cabling infrastructure meets required standards for optimal performance.
• Equipment Management:
  Participate in the liquidation and disposal of outdated or surplus equipment.

• Professionalism:
  Exhibit a professional, reliable, trustworthy, and positive demeanor.
• Technical Troubleshooting:
  Ability to troubleshoot, diagnose, and resolve technical problems, documenting all steps taken for resolution, including using an internal ticketing system.
• Communication
  
  Skills:
  
  Ability to effectively relay technical information and instructions (both written and verbal) to clients with varying levels of technical knowledge.
• Organizational
  
  Skills:
  
  Strong organizational abilities with attention to detail and the capability to follow through on tasks.
• Technical Proficiency:
  Understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.
• Software
  
  Experience:
  
  Proficiency with Microsoft Office applications and Google Workspace.
• Networking Knowledge:
  Comprehension of networking protocols and concepts such as TCP/IP addressing and VLANs.
• OS Deployment:
  Familiarity with network-based PC operating system deployment.
• Adaptability:
  Ability to work and adapt in a dynamic, evolving-priority environment.
• Process Adherence:
  Ability to follow processes and protocols.
• Time Management:
  Ability to meet deadlines and manage multiple tasks simultaneously.
• Software Tools:
  Ability to learn and utilize software tools/applications (e.g., asset tracking and ticketing systems).

• Office Environment:
  Working conditions are typical for an office setting, with frequent visits to educational institutions.
• Transportation:
  Reliable transportation, a valid driver’s license, and valid vehicle insurance are necessary.
• Travel:
  Local travel and occasional travel to other parts of Ohio.
• Work Hours:
  
  May involve occasional evening and weekend work.
• Physical Requirements:
  
  Must be able to lift and carry up to 50 lbs.