IT Field Technician

We live in a fast-paced world where technology is transforming lives every day—especially in education. At Vinson Group LLC, we are proud to lead this transformation by delivering innovative technology solutions that empower students, teachers, and school leaders to overcome challenges and reach their goals. Every day, our passionate and knowledgeable employees—experts in their fields—partner with schools to solve IT challenges, ensuring they have the support needed to thrive in a rapidly evolving digital landscape.

At Vinson, our people come first. We foster a culture of collaboration, high team spirit, and mutual respect, where every employee’s dedication and hard work are genuinely valued and appreciated. We are deeply committed to investing in our employees by offering growth opportunities and providing a pathway to a fulfilling career in IT. Here, you’ll gain hands-on experience with a wide range of technologies, work in diverse environments, and learn from a team with rich technical expertise.

What it’s Like to Work Here

We don’t just offer a job—we offer a career with purpose. Our work is meaningful, making a tangible difference in education. You’ll have the opportunity to help people in a way that is pivotal to their success, ensuring schools have the tools they need to provide quality education. We also recognize the importance of balance, offering flexible scheduling options to support your life outside of work.

In addition, we provide comprehensive benefits to ensure you feel supported every step of the way.  to view a visual representation of how we bring these commitments to life.

To excel here, you’ll need to be collaborative, a creative problem solver, an excellent communicator, and a true team player. Most importantly, you’ll need to be passionate about making an impact.

If you're looking for a place to grow your career, be part of a supportive team, and contribute to meaningful work in education, consider joining Vinson Group LLC. Apply today and help us shape the future of education together.

POSITION SUMMARY

The IT Field Technician will act as the first-level responder for all technology issues (hardware, software, and network-related) by providing on-site support and repair. This position will be required to travel to schools as scheduled per day. We are looking for passionate, intelligent, independent individuals who want to be a part of the movement integrating education technology into the classroom.

This person will resolve hardware and software issues by diagnosing problems, performing troubleshooting activities, and repairing as needed. Strong analytical and communicative skills will be necessary to document, track, and monitor the problem to facilitate timely ticket resolutions. A desirable candidate will have a comprehensive knowledge base in information technology and be able to interact with a varied client base.

Sound interesting? Do you want to make a positive difference in the next generation of schools?

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes, but is not limited to the following:

Troubleshoot hardware issues and replace broken parts in computers, projectors, printers, etc.

Install, configure, and upgrade computer hardware, peripherals, and software.

Set up new devices and install them in classrooms, offices, and labs.

Work with the network team on updates to the network or infrastructure as needed.

Assist school staff members with technology requests that come through the ticketing system.

Provide excellent customer service to clients.

Answer questions and teach staff members tips and tricks to accomplish their tasks.

Ability to explain complex IT issues to non-IT personnel in an easy-to-understand way.

Maintain a professional appearance and hygiene as per the Vinson Employee Handbook.

Respond to, follow up on, update, and close assigned tickets in a timely manner.

Update and close project tasks as they are completed.

Escalate and assist with technical issues and/or requests when necessary.

Balance workload and ticket assignments.

Ability to organize and efficiently manage multiple priorities with a keen sense…