Sr Operational Intelligence Analyst

Sr Operational Intelligence Analyst

Summa Care - 1200 E Market St, Akron, OH 44305

Full-Time / 40 Hours / Days

* Hybrid after training

* This position is not eligible for immigration sponsorship

Based in Akron, Ohio, Summa Care provides Medicare Advantage, individual and family and commercial insurance plans. Summa Care has one of the highest rated Medicare Advantage plans in the state of Ohio, with a 4.5 out of 5-Star rating for 2026 by the Centers for Medicare and Medicaid Services (CMS). Known for its excellent customer service and personalized attention to members, Summa Care is committed to building lasting relationships.

Employees can expect competitive pay and benefits.

Summary:

Provides guidance, support, and recommendations for intelligence-based solutions including process analysis, business requirement assessment, specification determination, report development, data transformation/integration, quality assurance, solution deployment, and performance optimization. Implements and maintains long-range intelligence/reporting projects, and advises management on development options in support of corporate mission.

Educational Requirements

Bachelor Degree or may substitute with 4 years of like experience.

Required Experience

5+ years performing same or similar responsibilities. Relevant Experience includes: analysis, programming, report development, database administration, or other reporting/analytical functions utilizing MS SQL Server and/or other comparable software packages.

Required Licenses and/or Certificates

None required.

Software and Data Entry Requirement.

None required.

Essential Functions and Responsibilities

1. Conducts analyses of processes, researches business requirements, and formulates alternatives for the development of intelligence/reporting solutions in order to satisfy the operational information needs of the corporation.

2. Facilitates meetings with functional areas to determine relevant business needs, translates requirements into functional specifications, and validates results of developed solutions, ensuring attainment of intelligence objectives.

3. Develops and maintains functional specifications and other documentation regarding intelligence/reporting based solutions.

4. Plans, designs, builds, and inspects intelligence/reporting packages and their related components, such as databases, stored procedures, reporting solutions, analysis projects, dashboards, alerts, algorithms, and data/file extracts, with broad use, optimal performance, and multiple audiences in mind.

5. Evaluates intelligence/reporting solutions through testing and quality assurance methods in order to guarantee functionality and adequate performance, and to ensure feasibility, accessibility, and user friendliness for all staff. Researches, investigates and troubleshoots complex operational intelligence/reporting issues as appropriate.

6. Establishes automated scheduling for exaction of reports and stored procedures, ensuring that deliverables are fulfilled.

7. Develops, maintains, manages, and deploys reporting solutions related to multiple enterprise and local environments such as MS Excel, MS SQL, SRS, SSIS, SSAS, Aspect, Amisys, Access, Macess EXP, Crystal Reports, etc.

8. Maintains working knowledge of relative enterprise and local information systems, databases, data schemas, software packages, and business operations to facilitate precise, reliable and accurate fulfillment of information needs related to corporate operations.

9. Assists with delegation of assignments, training of new staff and temporary agency employees, and mentoring of junior analysts.

10. Performs all job functions with integrity. Provides timely internal and external customer service in a cooperative respectful manner.

SKILLS AND ABILITIES

Communication

Complex: ability to communicate complex information verbally and in written form that may include policies and procedures, financial, legal, and/or technical documents, and opinion papers; ability to provide guidance required to implement strategic programs and projects; ability to supervise work within and/or across departments; ability to negotiate and persuade professionals, board members, and general public.

Analytical

Highly Complex: designing, developing, and implementing highly complex programs, technical systems, policies that affect overall direction of the company. Proofreading completed work to find and correct errors. Requires excellent attention to detail.

Other

Skills and Abilities

1. Demonstrate proficiency in MS SQL, SQL Server Management Studio, SSRS, SSIS, Visio (or other flow-charting software), Project, and database management.

2. Maintain excellent working knowledge of process improvement techniques, methodologies and principles applying these in the normal course of operations.

3. Demonstrate excellent analytical and problem-solving skills.

4. Effectively conduct statistical analyses and accurately work with large amounts of data.

5. Apply principles of logical thinking to define problems,…