Desktop Technician

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Level 2 Desktop Technician to join their team onsite in Akron, OH and provide support. The hours for this position are 7:30 AM – 4:30 PM. The ideal candidate is expected to be helpful, relatable, and pleasant while diagnosing and fixing problems for end users. Occasional travelling may be required to local satellite offices for support.

• Provide onsite support to internal or external customers in resolving complex or escalated technology issues.
• Ensure the proper day‑to‑day operation of applications and equipment and troubleshoot on‑site software and hardware issues on laptops, tablets, workstations, and peripherals.
• May resolve higher level support to servers, and/or network equipment or perform updates, repairs, upgrades, backups, and other maintenance tasks.
• Receive user calls and offer remote or on‑site support.
• Troubleshoot system, office, hardware and business applications.
• Testing computers for functionality and re‑imaging.
• Configure devices for new users following client provided instructions.
• Assist with logistics and mini projects as requested.

• Good communication and customer support skills.
• Good analytical / troubleshooting skills.
• Strong working knowledge of Microsoft Windows 11, and O365 support.
• Experience with installation of Microsoft Windows 11 operating system using System Center Configuration Manager (SCCM) or Autopilot.

The rate for this position is between $18.00 and $24.00 per hour, unless local minimum wage is higher. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The company offers a comprehensive benefit package that you can elect into, including medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp.

Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.

Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit

We will consider for employment all qualified applicants, including those with criminal histories, arrests, and conviction records in a manner consistent with the requirements of applicable state and local laws.