Customer Care Business Analyst

Overview

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands:
Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox,  and Diamonds Direct. We are a people-first company with a focus on diversity, inclusion and equity. There are dynamic career paths and rewarding opportunities to impact lives and inspire love. The Business Analyst position provides a strategic business view of current performance and opportunity areas to the Customer Connection Center (C3) leadership team.

The role works closely with business units to gain in-depth understanding of the C3 business strategy, processes, services, roadmap, and the context in which the business operates.

• Collaborate with various product teams to ensure reporting opportunities on new projects consider the needs of C3 in the design and development phases.
• Develop and maintain monthly executive reporting.
• Conceptualize initiatives by understanding business objectives, contributing teams, scope, approach, and outcomes.
• Manage data collection, measurement, and analysis.
• Fulfill ad-hoc research or analytics requests using proprietary data and external sources.
• Identify patterns and generate actionable insights to facilitate key operational strategic decisions.
• Assist in the development of department KPIs and identify efficiencies to streamline operations.
• Collaborate with the business analyst and reporting specialist team to identify and address operational, financial, and technological risks within the business.
• Identify and capitalize on improvement opportunities and evaluate the performance of project teams to ensure targets and deadlines are met.
• Articulate ideas and viewpoints to Leadership team.
• Identify and initiate data projects, manage resources, drive issue resolution, and hold self and team accountable for results.
• Lead ad hoc analysis to support management requests and identify opportunities for performance improvement.
• Develop, maintain, and continuously improve complex interactive dashboards and static reporting to assist functional groups and Leadership team with decision making.
• Support project management implementation and assist with department training and development.
• Identify opportunities for process improvement.
• Perform additional duties and projects as assigned.
• Consistent regular scheduled attendance is considered an essential function of this job.

• Education Required:
  
  BA in Mathematics, Business, Analytics, Statistics, or similar field.
• Years of Job-Related Experience
  
  Required:
  
  3+ years of experience in business analysis, data analysis, or similar roles (less experienced candidates with demonstrated proficiency may be considered).
• Technical/Other
  
  Skills Required:
  • Advanced Excel skills (complex formulas, pivot tables, automation).
  • Proficient in Alteryx, Tableau, SQL, and Python.
  • Experience working with cloud data platforms such as AWS Redshift or similar.
  • Demonstrated success in building interactive dashboards for leadership decision-making.
  • Working knowledge of APIs and data integration techniques.
  • Strong attention to detail and ability to meet tight deadlines in a remote setting.
  • Excellent communication skills with the ability to explain technical results to non-technical users.

Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We are ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands:
Kay Jewelers, Zales, Jared Jewelry, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda and James Allen.