More jobs:
Trainer, Technical Support
Job in
Akron, Summit County, Ohio, 44301, USA
Listed on 2026-06-05
Listing for:
Akron Children's Hospital
Full Time
position Listed on 2026-06-05
Job specializations:
-
IT/Tech
Technical Support, Systems Analyst
Job Description & How to Apply Below
Full Time
40 Hours/Week
Monday - Friday, 8:00am - 4:30pm
On-Call Rotation Required
Remote, Onsite Per Business Needs
Summary:
The Applications Trainer is responsible for building, testing, and maintaining the training environment and delivering end-user training and support.
Responsibilities:
* Helps develop and maintain training materials, including but not limited to scripts and scenarios, and training schedules for applications that may be assigned.
* Primary responsibility will be to deliver end-user training and support, using training materials and procedures that have been developed.
* Participates in workflow design and system build in order to gain an in-depth knowledge of the why the system is built, complete with functionality and workflows.
* Responsible for trouble shooting issues and questions and escalate immediately those which can be resolved to the Applications Solutions Analyst/ Lead Applications Solutions Analyst
* Analyzes new functionality to identify educational needs/training methodologies and identify ways to make improvements in the education/training plans.
* Serves as a training support contact between vendors, Application Solutions Analysts, and super-end users.
* Other duties as required.
Other information:
Technical Expertise
* Strong background in system configuration, clinical/business systems analysis and design
* Advanced organizational, analysis, and problem-solving skills required with an emphasis on attention to detail and the ability to work on multiple projects simultaneously
* Experience working with all levels within an organization is required.
* Experience in healthcare is preferred.
* Proficiency in MS Office [Outlook, Excel, Word] or similar software is required
Education and Experience
* Education:
High School diploma or equivalent is required. Bachelor's degree in Information Technology, Healthcare, or related field is preferred.
* Certification:
Area-specific certifications are required after hire.
* Years of relevant experience: minimum 2 years of training experience is preferred.
* Years of experience supervising:
None.
Full Time
FTE: 1.000000
Status:
Remote
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