IT Business Analyst

We are a forward‑thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation’s largest investor‑owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid‑Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This is an open position with First Energy Service Co., a subsidiary of First Energy Corp.

Location:

Position is currently remote but may work at or visit a facility based on business need. This option is not available in states outside FE service territory.

As an IT Business Analyst in the Work Management Systems team, you will be part of a highly motivated team focused on applications supporting Work and Resource Management across FE Utilities. The position will consist of being part of a broader product team focused on enhancing software and technology surrounding work design, work request management, scheduling, callout, and resource management capabilities.

In this position you will partner with users across the company to provide high value product increments to new and existing Work and Resource Management systems.

• Production support:
  Supporting First Energy Utilities and applicable applications to ensure successful day‑to‑day business functions.
  • Investigating and resolving problems reported via the Help Desk or directly from business clients.
  • Providing analytical and operational support to the business clients.
  • Supporting the Work and Resource Management products including end user support.
• Managing enhancement requests throughout the development lifecycle.
  • Working directly with business units to collect requirements, facilitate workshops, develop quality user stories and/or business process maps, perform analysis, and recommend the best technical approach.
  • Working with IT developers & application configuration analysts to ensure the solution satisfies functional requirements.
  • Configuring solutions.
  • Creating and executing comprehensive unit, integration, and user acceptance test plans.
  • Developing detailed implementation plans and providing clear documentation for completed products.
  • Understanding system interface design and data flows to support complex inbound and outbound interfaces.
• Project management: project charter creation, developing and executing work plans, aligning with applicable release schedules, coordinating activities between IT teams, with the business units and with vendors, monitoring progress, tracking project labor and budget spend, and communicating with stakeholders.
• Administering (where applicable), researching, and resolving application security provisioning issues.
• Learning and understanding the business processes associated with supported applications.
• Support First Energy Utilities during emergencies and storm restoration activities by filling a storm role in the Mutual Assistance and/or Resource Tracking Units.
  • Will require after hours and weekend support during events.
  • Effectively communicate internally and with external vendor partners regarding resource acquisition, disposition and demobilization.
• Consistently delivering high quality results.

• Bachelor's or associate degree in Management, Business Administration, Finance, Computer Science, or related field, with a minimum of 2 years of experience as a Business Analyst or related field. In lieu of a degree, 4 years of experience as a Business Analyst or related field required.
• Demonstrate basic technological aptitude through work experience, education, or other means.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office tools, including Excel, Visio, PowerPoint and Word.
• Ability to create and deliver presentations.
• Knowledge of project management concepts and tools.
• Demonstrated knowledge of testing processes, standards, and best practices.
• Willingness to undertake assignments involving unfamiliar…