Outage Management Specialist - Distribution System Operations

Job Description

The Outage Management Specialist in the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group supports distribution reliability reporting, analytics, the Outage Management System dashboard, and various outage management tools. The role performs analytics, designs reporting solutions, leverages data from ADMS, smart meters, SCADA, asset data, and enterprise databases to develop scalable analytics, automate reporting processes, and deliver actionable insights that improve system performance and operational decision‑making.

This individual develops and maintains reliability reporting (SAIDI, SAIFI, and CAIDI), supports regulatory filings and rate case discovery, and ensures accuracy, consistency, and integrity of outage and performance data across systems. The role includes development of dashboards and visualization tools, collaboration with IT on database management, system enhancements, and OMS‑related applications. The position partners cross‑functionally with ADMS Systems, Distribution Operations, Engineering, Regulatory, and IT teams to support ADMS patch releases, storm response analytics, Estimated Time of Restoration (ETR) modeling and validation, and customer‑facing outage communications.

The role also contributes to continuous improvement initiatives by integrating new data sources, enhancing analytical capabilities, and supporting grid modernization and analytics platform efforts.

• Demonstrate a strong commitment to all aspects of safety in daily activities
• Exhibit a strong desire to learn new tasks, tools, and technologies
• Design, develop, and support end‑to‑end analytical solutions for outage analytics, storm analysis, reliability performance, and regulatory compliance
• Develop and deliver daily, monthly, and ad‑hoc reliability reporting, including SAIDI, SAIFI, and CAIDI metrics and historical outage trending and benchmarking
• Support KPI development and tracking for distribution reliability KPIs
• Support regulatory reporting and compliance requirements for distribution reliability data
• Ensure accuracy, consistency, and integrity of reliability data used across the organization
• Develop, test, and maintain dashboards and analytical tools to provide actionable insights into system performance
• Propose enhancements and continuously improve reporting and visualization capabilities
• Perform reporting and analytics using data from multiple sources (e.g., ADMS, SCADA, EMS)
• Conduct business‑specific research, analyze and interpret data, and develop actionable recommendations
• Provide oversight of BIM data integrity, maintenance, and development
• Assist IT developers with database design and modifications using tools such as TOAD
• Collaborate with IT to support OMS dashboard releases, including documenting enhancements, identifying issues, and participating in testing activities
• Analyze outage and asset data to identify trends, risks, and opportunities for improvement
• Provide analytical support to Distribution Operations, Engineering, and Regulatory teams
• Support rate case discovery and other regulatory data requests
• Provide analytical support during storms and major outage events
• Support ETR analysis and related processes
• Ensure outage information provided to customers is accurate and consistent across external platforms, including websites, alerts, IVR, mobile applications, and social media
• Support the external outage website and related customer communication tools

• Associate’s degree in an engineering or IT related discipline
• In lieu of a degree, a minimum of five years of experience in IT, DCC/TCC operations, engineering, or a related discipline
• Strong commitment to teamwork and ability to form consensus across organizations
• Strong problem‑solving skills
• Understanding of various distribution equipment and the operation of the electrical distribution system
• Thorough understanding of the First Energy Manual of Operations and the APH
• Excellent computer skills:
  Microsoft Office, NMS, GIS, EMS/SCADA, and other internal systems
• Excellent oral and written communication skills
• Understanding…