Director, Store Solutions Engineering & Architecture

IT Director, Store Solutions Engineering & Architecture

Location:

Dallas, TX or Akron, OH (Hybrid)

The Director, Store Solutions Engineering & Architecture is the senior technology leader, accountable for the engineering, architecture, and operational health of Signet's in-store technology ecosystem across our brand portfolio. This is a leader‑of‑leaders role: the Director develops a team of managers, technical leads, and senior individual contributors who design, build, modernize, and operate the systems store associates rely on every day, including POS, store mobility, device management, payment technology, store networking, and the supporting operational and observability tooling.

The Director owns the multi‑year Store Solutions technical roadmap and is equally accountable for production reliability, incident response, and the day‑to‑day operational performance of these platforms in production.

The Director partners with senior business and technology leaders across Store Operations, the broader Unified Commerce Solutions organization, and corporate partner functions to translate operational priorities and customer experience strategy into resilient, supportable, and cost‑effective technology outcomes.

• Lead Store Solutions Leadership & Team Development – coach and develop managers, engineers, analysts, support leaders, and senior individual contributors; operate as a leader‑of‑leaders.
• Build and maintain a proactive, service‑oriented support culture focused on minimizing store disruption and improving the team‑member experience.
• Lead the evolution toward AI‑assisted operational support and software delivery practices, equipping teams with integrated SDLC and operational tooling.
• Champion engineering and operational health using measurable performance indicators including support responsiveness, incident reduction trends, release quality, system uptime, and delivery effectiveness.
• Own and maintain the multi‑year Store Solutions technology roadmap aligned to broader Unified Commerce and enterprise technology strategies.
• Lead modernization efforts across POS systems, store mobility platforms, device management, payment technologies, and operational tooling.
• Define and enforce architectural standards, integration patterns, platform governance, and lifecycle management practices.
• Partner with enterprise architecture, infrastructure, cybersecurity, and application teams to ensure scalable, secure, and supportable solutions.
• Drive evaluation and adoption of emerging technologies that improve store productivity, customer experience, operational efficiency, and supportability.
• Own availability, performance, and incident‑response posture for platforms in scope; partner with Info Sec on security and data‑protection requirements.
• Ensure stores receive responsive, proactive, and business‑aware support that minimizes operational impact and protects revenue.
• Lead major incident management and escalation processes involving stores, vendors, carriers, infrastructure teams, and third‑party providers.
• Communicate with senior leaders about issues, including brand presidents, senior store operations leaders, and other key stakeholders.
• Drive root‑cause analysis and permanent corrective actions for recurring store issues, connectivity failures, POS instability, payment disruptions, and device performance concerns.
• Establish and monitor service levels, operational KPIs, peak‑readiness plans, disaster recovery capabilities, and support performance metrics.
• Partner with Info Sec and Infrastructure teams to maintain secure and compliant store environments.
• Ensure store technology deployments, upgrades, and changes are properly tested, communicated, and executed with minimal business disruption.
• Lead continuous improvement initiatives focused on release quality, observability, monitoring, support tooling, and operational efficiency.
• Build and maintain trust‑based, peer‑level relationships with senior business partners across Unified Commerce, Operations, and corporate functions.
• Translate store operational needs and customer experience priorities into actionable technology roadmaps and support models.
• Repre…