Network System Administrator

Position: NETWORK SYSTEM ADMINISTRATOR 1
Job Description

General Overview

Under administrative direction:
Evaluates, installs, configures, and supports digital technologies-including hardware, software, and services-while monitoring performance and ensuring optimal operation. Provides network and system support, including configuration, performance tuning, troubleshooting, security hardening, documentation, and auditing for network equipment and Windows and Linux/Unix-like server environments. Supports multi-agency WAN environments. Performs other related duties as required.

Required Qualifications

Any combination of training and work experience which indicates possession of the skills, knowledge and abilities listed below:

* Has one (1) to three (3) years of experience administrating a TCP/IP network in a mixed OS environment (Windows, Linux/Unix, MacOS, iOS, Android), or equivalent combinations of training and/or experience

* Has experience operating: managed switches, routers, firewalls, Wi-Fi access points, Microsoft Active Directory, Microsoft Windows

* Has experience and considerable knowledge of network protocols such as TCP, IP, DHCP, DNS, SMB, SMTP, SNMP, HTTP, SSL/TLS, RPC

Preferred Qualifications

* Has two (2) or more years of a college-level education in an Information Technology or Computer Science related discipline

* Has entry-level or higher professional certifications in related digital technology such as:
CompTIA A+, CompTIA Network+, CompTIA Tech+, Cisco CCNA, CompTIA Linux+, CompTIA Security+

* Has experience administering:
Microsoft Office 365/Microsoft 365/Azure/Entra, Microsoft Exchange, bare-metal hypervisors, Microsoft Windows, Linux/Unix-like operating systems

Knowledge, Skills, and Abilities

Thorough Knowledge of computer system analysis, operating systems, data network technology and protocols, cybersecurity, and network security; agile project management*; department goals, policies and procedures*, government structure and process
* Ability to troubleshoot computer systems and networks; define problems, collect and collate data, establish facts, draw valid conclusions, and determine specific actions; interpret a variety of technical material expressed both verbally and written in books, articles, manuals, etc.; maintain accurate records and documentation; prepare meaningful, accurate, and concise technical reports; communicate effectively in written, oral, and picture form; understand and discuss abstract data;

handle documents and data of a sensitive or confidential nature; establish an effective rapport with employees, officials, vendors, and external agencies; cooperate with others on group projects; train others on technical systems and procedures

* Indicates developed after employment

Job Duties

Team Coordination

Receives and logs problems and request tickets into issue tracking system; performs trouble ticket triage, ensures appropriate details have been documented, and delegates to appropriate team members;
Serves as a technical liaison between department teams and other agencies; communicates solutions; may represent the department in attending various meetings; assists with coordination of preventative maintenance and service calls.

Network Support

Assists users in resolving hardware/software problems; provides troubleshooting assistance in resolving operational problems; advises and assists clients in resolving and defining network problems and obtaining solutions; serves as a technical liaison between staff teams and other agencies; adheres to department and security standards.

Documentation

Creates, revises and maintains LAN documentation; documents solutions into knowledge base; prepares and maintains required records and reports; generates and maintains documentation related to project design and implementation; assists with development and implementation of LAN related policies and procedures; upkeep of the inventory databases and preventative maintenance records.

Training

Communicates and/or trains staff as needed to efficiently utilize the network capabilities (equipment and LAN); attends seminars, training sessions, or conferences to enhance self- knowledge of new systems and methodologies.

Business…