Outage Management Specialist, Distribution Analytics

Job Description

The Outage Management Specialist within the Advanced Distribution Management Systems (ADMS) Reporting & Analytics group is responsible for supporting distribution reliability reporting, analytics, the Outage Management System (OMS) dashboard, and various outage management tools. This role provides foundational support for emerging analytics tools and pilot programs, helping to stabilize and operationalize these capabilities as they scale. The position partners cross‑functionally with Distribution Operations, Engineering, Regulatory, Capital Portfolio, and IT teams to support distribution analytics platforms.

The role also contributes to continuous improvement initiatives by integrating new data sources, enhancing analytical capabilities, and supporting evolving grid modernization and analytics platform efforts.

• Demonstrate a strong commitment to all aspects of safety in daily activities
• Show a willingness to learn new tasks, tools, and technologies
• Support day‑to‑day operations of distribution analytics software and pilot platforms
• Coordinate issue triage, defect tracking, and resolution with IT and vendors
• Support implementation and rollout of new analytics tools and functionality
• Develop documentation, process flows, and user guidance
• Monitor system performance to ensure data accuracy and reliability
• Coordinate across Operations, Engineering, IT, and analytics stakeholders
• Ensure accuracy, consistency, and integrity of data used across the organization
• Develop, test, and maintain dashboards and analytical tools to provide actionable insights into system performance
• Propose enhancements and continuously improve reporting and visualization capabilities
• Conduct business‑specific research, analyze and interpret data, and develop actionable recommendations
• Assist IT developers with database design and modifications using tools such as TOAD
• Analyze outage and asset data to identify trends, risks, and opportunities for improvement
• Provide analytical support to Distribution Operations, Engineering, and Regulatory teams
• Support rate case discovery and other regulatory data requests
• Provide analytical support during storms and major outage events
• Ensure outage information provided to customers is accurate and consistent

• Associate’s degree in an engineering or IT related discipline
• In lieu of a degree, a minimum of 5 years of experience in IT, DCC/TCC operations, or engineering
• Strong commitment to teamwork
• Ability to work across organizations to form consensus
• Ability to solve complex problems
• Understanding of various distribution equipment and the operating electrical distribution system
• Thorough understanding of the First Energy Manual of Operations and the APH
• Excellent computer skills:
  Microsoft Office, NMS, GIS, EMS/SCADA, and other internal systems
• Excellent oral and written communication skills
• Understanding of the First Energy storm restoration process
• Ability to manage multiple projects/assignments simultaneously
• Excellent organizational skills
• Results focus with attention to detail
• Ability to multi‑task, strong bias for action, self‑starter
• Willingness for occasional travel within the United States and the First Energy footprint

• Project and process management skills
• Skilled in the development, collection, organization, and analysis of information from a variety of sources and applying the information to solve problems
• Familiarity with the First Energy SCADA (EMS) system and its components
• Related work experience and knowledge of Distribution System Operations
• Knowledge of other FEU systems, GIS, ADMS, and experience with database query tools such as TOAD, SQL
• Experience with PowerBI