Site Reliability Engineer

Site Reliability Engineer

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

The Site Reliability Engineer is responsible for technical support of various complex applications.

• Provide SRE production support for Mainframe applications, APIs, Web Services, and Microservices.
• Troubleshoot incidents, outages, batch failures, API failures, performance issues, and integration problems.
• Support Mainframe technologies including z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, TSO/ISPF, Easytrieve, IBM Utilities, SORT, File Aid, Xpediter, Change Man, Abend Aid, and related tools.
• Monitor and manage batch processing using scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.
• Support and troubleshoot REST APIs, SOAP Web Services, API Gateways, Middleware platforms, and Microservices, including authentication, SSL/TLS, performance, and integration issues.
• Support API modernization initiatives, including SOAP-to-REST migrations, API onboarding, production cutovers, and post-implementation stabilization.
• Validate JSON/XML payloads, request/response mappings, and API data transformation issues.
• Support API testing and troubleshooting using Postman, SoapUI, Swagger/OpenAPI, or similar tools.
• Work closely with Development teams during migration, deployment, cutover, and stabilization activities.
• Build and enhance monitoring, alerting, dashboards, observability, and self-healing capabilities.
• Utilize monitoring tools such as Dynatrace, Splunk, Grafana, Azure Monitor, App Dynamics, Cloud Watch, or equivalent.
• Drive process enhancements, streamline communication, and optimize delivery through innovative practices from discovery to deployment.
• Drive automation, eliminate operational toil, improve availability, and reduce recurring incidents.
• Perform Root Cause Analysis (RCA), problem management, and continuous service improvement initiatives.
• Manage customer-impacting incidents, technical escalations, vendor engagements, and business communications.
• Support production releases, deployments, change management activities, and post-deployment validation.
• Maintain runbooks, knowledge articles, support documentation, and operational procedures.
• Collaborate with Infrastructure, Cloud, Development, Middleware, and Vendor teams to ensure system reliability and availability.
• Coordinate with various teams to document production issues requiring code fixes and assist with validating and closing defects.
• Support message-based integration technologies such as IBM MQ, Kafka, Event Hub, or similar enterprise messaging platforms.
• Ensure adherence to SLA, SLO, availability, performance, and operational excellence targets.

Basic / Required Skills

• Bachelor's Degree OR minimum 3 Years of related experience may be considered.
• Mainframe support experience with z/OS, MVS, CICS, MQ, DB2, COBOL, JCL, and TSO/ISPF.
• Experience supporting batch scheduling tools such as Zeke, Zena, CA7, Control-M, or equivalent.
• Hands-on experience supporting REST APIs, SOAP Web Services, Microservices, and Middleware platforms.
• Experience supporting API modernization and SOAP-to-REST migration programs.
• Knowledge of JSON, XML, REST, SOAP, API Gateway technologies, and Microservices architecture.
• Experience troubleshooting API failures, authentication issues, SSL/TLS certificates, performance bottlenecks, and integration failures.

Preferred Experience

• Experience with API testing tools such as Postman, SoapUI, and Swagger/OpenAPI.
• Hands-on experience with Dynatrace, Splunk, Grafana, Azure Monitor, App Dynamics, Cloud Watch, or similar monitoring tools.
• Knowledge of Service Now and ITIL Incident, Problem, Change, and Major Incident Management processes.
• Experience supporting cloud platforms such as AWS, Azure, and/or GCP.
• Understanding of SRE concepts including SLI, SLO, SLA, Reliability Engineering, and Operational Excellence.
• Experience supporting messaging technologies…