HYBRID IT Support Engineer; Tier 2; Microsoft 365​/Windows Server

Location:
Akron, OH; Hybrid Flexibility after 3-6 months

Benefits:
Medical, Vision, Dental, 401k, Holidays, PTO, Paid Certification and Training Programs, Compensation Growth Through Certifications

Job Type: Full-Time

Typical

Hours:

M-F, 8am-5pm Great Work/Life Balance!

Start Date: ASAP

Sponsorship is not available

Our client, a growing MSP, is seeking an IT Support Engineer (Tier
2) to join their team in Akron. This role offers the best of both worlds, combining a variety of technical work with the flexibility of a hybrid schedule once you're fully ramped up. You'll spend about 75% of your time supporting end users and resolving tickets, with the remainder focused on more advanced systems and infrastructure troubleshooting. While this is a support-focused role, it's far from traditional Help Desk work.

You'll independently troubleshoot Microsoft 365, Active Directory, Group Policy, Windows Server, DNS/DHCP, networking, and security issues beyond basic password resets and workstation support. While MSP experience is preferred, they're also open to candidates from internal IT environments who have worn multiple hats and enjoy solving a wide range of technical challenges. This is an opportunity to join a stable team with excellent tenure, true work life balance, flexibility when needed, and a leadership team that prioritizes employee well-being over burnout.

The company has built a reputation for retaining employees by offering the support, flexibility, and work life balance that can be difficult to find within the MSP industry.

[HYBRID] IT Support Engineer (Tier
2) Qualifications

• 4+ years of IT support experience beyond traditional Help Desk required
• Active Directory and Group Policy experience required
• Microsoft 365 administration and troubleshooting required
• Network troubleshooting experience including VPNs, firewalls, and switches required