Desktop Support Analyst II
Listed on 2026-07-28
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Role Overview
Join DYOPATH as a Desktop Support Analyst II. As a Desktop Support Analyst II, you will support end users by resolving complex hardware, software, and account-related issues while ensuring all endpoints across the client environment operate effectively. You ll tackle higher-level escalations, mentor junior analysts, and contribute to documentation and process improvements.
What You Will DoProvide technical support for installation, deployment, and maintenance of PCs and laptops, software, scanners, printers, peripherals, and other devices. Troubleshoot incidents, reports, and processes to identify and resolve errors. Create, edit, and maintain knowledge base articles. Act as a point of contact for third-party vendors and technicians.
Why It Might Be a FitAs our Desktop Support Analyst II, you''ll take on more advanced technical challenges, influence support standards through documentation, and help guide junior team members. Your expertise will keep users productive, systems reliable, and support operations running smoothly.
Requirements- Bachelor's Degree in Computer Science, Information Technology, or a related field; OR four years of equivalent work experience
- CompTIA A+ Certification
- Valid driver''s license with an acceptable driving record
- Successful completion of a background check
- Medical, Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA & HSA options
- Pet Insurance
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