Application Configuration Analyst - Work Management & GIS

First Energy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

First Energy(NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, anda regulated generating fleet with a total capacity of3,780 megawatts.

About the Opportunity

This is an open position with First Energy Service Co., a subsidiary of First Energy Corp. [SC00]

This is for an open position with the First Energy Service Company, a subsidiary of First Energy Corp.

Location:

Position may be filled at Akron, OH;
Greensburg, PA;
Reading, PA; or Fairmont, WV locations. Position is currently remote but may work at or visit a facility based on business need.

The position will consist of being part of the Utility Operations Support Technology team focused on enhancing software and technology surrounding FE’s Work Management software. This includes CREWS, SAP Work Management, FEU Maps and ED Support App and associated interfaces with other core FEU applications.

• Support & configure within the application architecture (vendor or custom developed)
• Perform software installation and patching, as needed, based on application roadmaps and issue resolution
• Perform configuration tasks within core software; where needed develop and enhance configuration within the application’s programming language
• Understand system interface design & data flows to support complex inbound and outbound interfaces (both internal & external)
• Identify opportunities to automate processes to maintain platform performance and availability
• Solving complex problems and troubleshoot functionality for issue identification (including debugging); work in conjunction with other IT personnel
• Collaborate with software vendors on issue identification/resolution, installation, and routine software patching
• Properly control and maintain security of the application according to FE standards
• Provide insight into application data
• Develop data queries to meet customer requirements
• Understand the structure and design of the application’s database
• Provide data analysis based on the needs of the business users
• Supporting and improving business processes
• Learning and understanding the business processes associated with supported applications.
• Documenting processes/procedures and specifications for supported applications.
• Be an active participant in a collaborative work environment gathering requirements from business stakeholders for new projects
• Develop technical designs and estimates to meet the business needs while supporting the company’s overall IT direction and standards
• Create and maintain system documentation and procedures to ensure governance and standards
• Consistently delivering high quality results.
• Handle project management responsibilities – e.g. develop charters, develop and execute work plans, align with SAP platform release schedule, monitor releases progress, coordinating activities between IT teams, with the business units and with vendors,monitoringprogressand communicating with stakeholders
• Drive the entire system testing lifecycle
• Create and execute comprehensive unit, system, and integration test plans
• Working independently or with business analysts – e.g. support requirements definition, test scenario identification, test execution
• Follow IT Change Management and Incident ticket processes.
• Follow IT Sox application responsibilities and support audit activities.

An employe hired at the Analyst IV or higher will be expected to perform all the above responsibilities with more proficiency and in a more independent manner. Furthermore, they should be able to generate / delegate work to others in the team so that they can grow and expand their proficiencies

Required:

• Bachelor's or Associate Degree in Computer Science, Computer/Management Information Systems, or similar discipline is…