Systems Application Analyst III- EPIC willow ambulatory

Senior Application Support Analyst

This is a senior-level application support role focused on ensuring critical business applications operate efficiently, support organizational workflows, and meet evolving business needs. The position combines technical troubleshooting, business process analysis, project leadership, and stakeholder collaboration to drive application performance and continuous improvement.

The ideal candidate possesses at least five years of application support experience and a strong understanding of how technology enables business operations. They will serve as a trusted resource for both technical teams and end users, helping identify root causes of issues, recommending system enhancements, and ensuring applications are aligned with operational objectives.

A key component of the role is workflow analysis and process optimization. The individual will assess current business processes, identify opportunities for improvement, and recommend solutions that increase efficiency, improve user experience, and enhance overall system utilization. They must understand how applications integrate across departments and be able to present recommendations clearly to both technical and non-technical stakeholders.

This position also requires strong leadership capabilities. Candidates should be comfortable leading application-related initiatives, coordinating discussions across multiple teams, and driving projects from planning through implementation. Previous experience serving as an application lead or participating in project management activities is highly desirable.

In addition to technical expertise, the role demands excellent communication, problem-solving, and mentoring skills. The successful candidate will help guide team members, establish priorities, support knowledge sharing, and foster a collaborative environment. They should be comfortable working independently, handling complex challenges with minimal supervision, and adapting to changing business and technology landscapes.

Key qualifications:

• Bachelor's degree in Nursing, Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
• 5+ years of application support experience.
• Relevant application certification required.
• Experience leading projects, system implementations, upgrades, or enhancement initiatives preferred.
• Strong analytical, troubleshooting, and workflow optimization skills.
• Ability to collaborate effectively across technical and business teams.
• Strong communication, presentation, and stakeholder management capabilities.
• Proven ability to mentor team members and support organizational change initiatives.

What success looks like:

• Resolving complex application issues while minimizing business disruption.
• Identifying and implementing process improvements that increase efficiency and user adoption.
• Leading cross-functional initiatives and delivering successful application enhancements.
• Building strong relationships with stakeholders and serving as a trusted advisor.
• Supporting organizational growth through continuous improvement, collaboration, and innovation.

This role is best suited for an experienced Application Analyst who can blend technical expertise, business process knowledge, and leadership skills to deliver reliable application performance and drive operational excellence across the organization.