County Operations Supervisor; IT Manager

Office of Information Services The Office of Information Services (OIS) works to support the business functions and the delivery of health, human, and employment services through the application of information technology. OIS supports the delivery of programs to millions of recipients through the development and round‑clock operation of automated information systems. Due to the number of end‑users and technologies supported, OIS is one of the largest and most complex IT organizations within Ohio state government.

Learn more about the Office by visiting the ODJFS OIS webpage.

The County Operations Support Supervisor leads a team of remote support technicians who provide front‑line IT assistance to all 88 county partner agencies across Ohio. In this role, you are responsible for turning statewide technical directives into practical, workable support that county offices can depend on every day. The work blends leadership, communication, and hands‑on technical problem‑solving in a fast‑paced operational environment.

A key part of this position involves building strong working relationships with both your team and county partners. You will help shape how technical support is delivered statewide and ensure staff feel supported, informed, and empowered. Counties rely heavily on clear communication and reliable service, and you will be a primary connection point for addressing concerns, coordinating troubleshooting, and maintaining trust across diverse stakeholders.

Travel to county locations is part of the role and gives you the chance to strengthen those connections directly.

What makes this role especially rewarding is seeing the direct impact of your leadership. Your guidance helps technicians grow professionally, strengthens county operations, and supports essential services used by Ohioans every day. You will contribute to meaningful outcomes, drive operational improvements, and make a tangible difference in how county agencies deliver critical services statewide.

• Oversee daily remote technical support for county agencies, ensuring timely and accurate delivery of network, hardware, software, and endpoint assistance.
• Frequently travel to various county and customer locations for routine on‑site visits.
• Engage with customers and technical point of contact to address operational and technical needs.
• Provide advanced troubleshooting guidance for complex scheduling, processing, and network issues, coordinating second and third level resolution efforts.
• Lead and support testing, installation, repair, and maintenance of IT and telecommunications equipment, including routers, switches, firewalls, workstations, printers, and circuit components.
• Respond to production‑down and major incident issues on a 24‑hour basis, coordinating restoration efforts and communicating status with county partners.
• Participate in short and long‑term planning for county network operations and endpoint support, ensuring solutions align with enterprise standards and performance expectations.
• Evaluate new tools and technologies (such as remote support platforms, monitoring systems, and endpoint management solutions) and recommend improvements that enhance reliability and security.
• Develop project plans, document operational processes, and recommend enhancements that strengthen statewide service delivery.
• Collaborate with other OIS bureaus and ODJFS offices to ensure consistent communication, coordination, and alignment on shared responsibilities.
• Assign work, set goals, review performance, encourage staff development, and provide coaching and support for remote support technicians.

Full‑time.

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address.

James

A. Rhodes State Officer Tower – 30

E. Broad Street, Columbus, OH 43215.

Akron – 172 S. Broadway Street, Akron, OH 44308.

Dayton – 6680 Poe Avenue, Dayton, OH 45414.

Regular travel…