IT Business Analyst

Company Overview

Signet Jewelers is the world’s largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands:
Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox,  and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us.

We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Location:

Akron, OH

The IT Business Analyst serves as a liaison between business stakeholders and IT, helping translate business needs into practical technology solutions. This role analyzes business processes and systems, gathers and documents requirements, supports solution development and implementation, coordinates testing, and provides ongoing application support. The Business Analyst works closely with business partners, technical teams, developers, and vendors to ensure solutions meet business objectives and deliver expected results.

Partner with business stakeholders to understand business needs, goals, challenges, and desired outcomes.

Gather and document requirements using interviews, workshops, meetings, document analysis, and other appropriate techniques.

Analyze existing systems, processes, workflows, and data to identify gaps, inefficiencies, and opportunities for improvement.

Translate business requirements into clear functional and technical specifications for IT and development teams.

Develop and maintain business process flows, use cases, business rules, and other requirements documentation.

Identify dependencies, assumptions, risks, and potential impacts of proposed solutions.

Ensure requirements remain aligned with business objectives throughout the solution lifecycle.

Collaborate with teams to evaluate and develop solutions that address business requirements.

Participate in solution design reviews and technical walkthroughs to validate that proposed solutions meet documented requirements.

Work with vendors, when applicable, to evaluate and support technology solutions.

Support application development projects and system implementations, enhancements, upgrades, and migrations.

Develop and maintain appropriate project deliverables, including requirements, specifications, process documentation, project plans, and related artifacts.

Monitor assigned project activities and communicate scope, status, risks, issues, dependencies, and open items to appropriate stakeholders.

Maintain accurate information in project tracking and documentation tools.

Support Agile and/or Waterfall development methodologies as appropriate.

Use SQL and other appropriate tools to investigate data, validate results, and support business analysis.

Review and manage application support issues, working with users, technical resources, development teams, and vendors to identify and resolve problems.

Investigate recurring issues and work with technical teams to determine root causes and appropriate solutions.

Support enhancements and known-issue resolution based on business and system needs.

Provide ongoing support for applications following implementations and system changes.

Assist with end-user support, training, and supporting documentation as needed.

Identify opportunities to improve business processes, system functionality, efficiency, and effectiveness.

Recommend enhancements, automation, or technology solutions that support business goals.

Use information gathered through project and production support activities to identify opportunities for future improvements.

Build effective working relationships with…