Systems Administrator - End User Services & IT Planning - Akron FirstEnergy Headquarters

JOB DESCRIPTION First

Energy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

First Energy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, First Energy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

This is an open position with First Energy Service Co., a subsidiary of First Energy Corp. [SC00]

We are seeking an experienced Endpoint Management System Administrator to support and advance our modern workplace and Zero Trust initiatives through Microsoft Intune, device management automation, and endpoint security. This role will be responsible for the administration, configuration, and optimization of Microsoft Intune, Windows Autopilot, mobile device management, compliance policies, and endpoint security controls across the enterprise.

The ideal candidate will possess strong technical expertise in cloud-based endpoint management, a passion for automation, and the ability to partner with cybersecurity, infrastructure, and business teams to deliver a secure and seamless end-user experience.

• Administer and support Microsoft Intune for Windows, macOS, iOS, and Android device management.
• Design, implement, and maintain device compliance policies, configuration profiles, application deployments, and security baselines.
• Manage and optimize Windows Autopilot deployment and provisioning processes.
• Develop, deploy, and troubleshoot Intune Configuration Service Provider (CSP) policies.
• Translate traditional Group Policy settings into modern Intune-based policy configurations.
• Support enterprise endpoint modernization and cloud-first device management initiatives.
• Troubleshoot device enrollment, policy synchronization, and application deployment issues.
• Perform root cause analysis and implement corrective actions for endpoint management incidents.
• Develop scripts and automation solutions to improve operational efficiency and simplify administration.
• Monitor device compliance, inventory, and management reporting to support security and operational objectives.
• Collaborate with cybersecurity teams to implement Conditional Access, endpoint protection, and Zero Trust controls.
• Maintain technical documentation, standards, and operational procedures.
• Partner with infrastructure, identity, and application teams to ensure successful deployment of enterprise technologies.

• Bachelor's degree in Computer Science, Information Systems, Information Technology, or related field; equivalent experience will be considered.
• Minimum 2-4 years of experience supporting endpoint or device management technologies.
• Hands-on experience administering Microsoft Intune in an enterprise environment.
• Experience managing:
  Device compliance policies
  
  Configuration profiles
  
  Application deployments
  
  Mobile Device Management (MDM)
  Mobile Application Management (MAM)
• Knowledge of:
  Microsoft Entra  (Azure Active Directory)
  Conditional Access Endpoint security controls
  
  Security baselines
  
  Windows Autopilot
• Strong troubleshooting and problem-solving capabilities.
• Excellent verbal and written communication skills.
• Ability to work independently while effectively collaborating with cross-functional teams.
• Demonstrated ability to learn and adapt to evolving technologies.

• Experience with co-management environments leveraging Microsoft Configuration Manager (SCCM/MECM) and Intune.
• Familiarity with SCCM infrastructure and client-side troubleshooting.
• Experience with Power Shell scripting and automation.
• Experience with Azure virtual desktop deployment or Nerdio tools.
• Microsoft Intune, Endpoint Administrator, or Microsoft 365 certifications.
• Experience supporting endpoint management in regulated or utility industry environments.
• Knowledge of Zero Trust architecture and modern workplace security…