Client Support Specialist – Standard Commercial Lines

Client Support Specialist - Standard Commercial Lines

Location:

Ohio, Kentucky or Florida

Employment Type:

Full-Time, Hybrid, based in one of our locations Why Join Us?

• Opportunity to build a career in commercial insurance.
• Supportive team environment with ongoing training and development.
• Professional growth through licensing and industry education opportunities.
• Collaborative workplace focused on delivering exceptional service to clients.

We are seeking a Client Support Specialist who plays a key role in supporting the Commercial Lines team by assisting with the daily processing of incoming and outgoing business activities. This position provides prompt, efficient, and high-quality service while supporting designated Commercial Account Managers. The ideal candidate is detail-oriented, organized, customer-focused, and able to manage multiple priorities in a fast-paced environment.

• Process policy audits received from carriers and refer to the Commercial Account Manager (CAM) when applicable according to audit procedures.
• Review and process endorsements and change requests for accuracy after they have been ordered by the CAM, including carrier follow-up as needed.
• Prepare endorsement summaries and documentation.
• Update policy information, billing screens, company commissions, producer codes, company codes, and status codes within agency management systems.
• Process agency-billed invoicing related to endorsements and audits.
• Obtain and file electronic documents from carrier websites into Image Right.
• Prepare renewal certificates of insurance and basic new certificates of insurance as directed by the Account Manager.
• Assist with the preparation of initial insurance proposals for Account Manager review.
• Navigate carrier websites to access and retrieve renewals, endorsements, invoices, and other policy-related documents.
• Maintain accurate client and policy records while ensuring adherence to agency procedures and quality standards.
• Provide administrative and operational support to the Commercial Lines team as needed.

• High school diploma or GED required.
• Previous insurance agency, administrative support, customer service, or office experience preferred.
• Ability to obtain an Ohio Property & Casualty (P&C) License within six (6) months of hire.

• Obtain and maintain an active Ohio Property & Casualty (P&C) License.
• Participate in continuing education and professional development related to commercial insurance, such as CISR coursework and other industry training opportunities.

• Strong attention to detail with the ability to identify missing or needed coverages on renewals and endorsements.
• Proficiency with Microsoft Office, including Excel and Word.
• Experience with or ability to learn AMS
  360, Image Right, and carrier management platforms.
• Ability to navigate multiple carrier websites efficiently.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Professional demeanor and commitment to exceptional client service.
• Ability to adapt to changing priorities while following agency guidelines and procedures.
• Strong time management skills with the ability to prioritize competing responsibilities.
• Ability to work independently and exercise sound judgment in a high-volume work environment.

• Health, dental and vision insurance from day one
• Company-funded health savings account (HSA)
• Life insurance, short and long-term disability insurance
• 401(k) with employer match
• Paid time off, including summer hours and paid parental leave
• Hybrid work location
• And much more!

With 100+ years of history behind every client relationship, we've built a reputation on integrity, expertise, and the dedication of our people. That commitment has earned us recognition as a Top Insurance Employer and Top Insurance Workplace by Insurance Business America, a spot among the Top 100 Independent Insurance Agencies by Insurance Journal, and distinction as a leading Northeast Ohio agency by Crains Cleveland Business.

Founded in Akron, OH in 1910, we've grown to 250+ employees across 20+ locations in Ohio, Kentucky and Florida, while maintaining the personal, relationship driven service that sets us apart.

If you're passionate about service, enjoy working with people, and want to build a rewarding career with a company that values both professional achievement and personal fulfillment, you'll thrive at Seibert Keck Insurance Partners.

Our competitive edge comes from:

• Regional specialization and deep market knowledge
• Client education that emphasizes prevention over reaction
• Access to regional, national, and international insurance markets
• A reliable in-house claims service team that advocates for clients when it matters most

At Seibert Keck Insurance Partners, we go beyond premium. We reduce costs through proprietary risk-management and loss-control strategies, negotiate the best…