Field Service Technician - Cleveland & Akron, OH

Field Service Technician - Cleveland & Akron, OH

Cleveland, OH, USA

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity.

Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.

The Alaris division of Kodak Alaris is a leading provider of information capture solutions that simplify business processes. We exist to help the world make sense of information with smart, connected solutions powered by decades of image science innovation. Our award‑winning range of scanners, software and services are available worldwide, and through our network of channel partners.

This individual will be responsible for on‑site repairing and installing company and multi‑vendor systems which may include hardware, software and networking products as well as operating systems. Primary responsibility is to ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.

• Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
• Performs necessary installation, servicing and preventative maintenance of equipment.
• Provides operator training and ongoing support and education for customers including new products and programs, etc.
• Acts as customer liaison and help drive customer issues to resolution.
• Drives revenue growth initiatives as assigned by management.
• Maintains company assets in accordance with company guidelines.
• Ensures all customers and company policies are adhered to.
• Consistently meets all performance goals.
• Lift up to 50#.
• Maintain clean driving record to company requirements.

• Minimum 3 years of working knowledge of PC operating systems, software applications and basic knowledge of computer networking
• Demonstrated ability to diagnose, repair and solve system/equipment issues
• Makes sound business decisions and manages/controls personal business expenses.
• Works independently, taking initiative (with minimal guidance) or as part of a larger team
• Orientation toward detail and thoroughness
• Aptitude to learn quickly
• Excellent communication (verbal and written) and interpersonal skill
• Work effectively in an environment where goals and specifications are constantly changing
• High School diploma or equivalent – Associate’s preferred

$25.00 - $28.00 per hour, based on level of experience

Sponsorship not available.

Kodak Alaris is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short‑term and long‑term disability coverage and life insurance.