Operations Assistant

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AKRON METROPOLITAN HOUSING AUTHORITY

Job Title: Operations Assistant

Reports to: HCVP Manager

Department: HCVP

Date: May 2023

FLSA Status: Exempt - Non Bargaining

Minimum: $45,400 - Salary is based on experience, education, and background.

General Purpose:

The purpose of this position is to research Housing Choice Voucher operations to help management make decisions, reformulate policies, adjust logistics, and make changes to streamline operations. The incumbent will be cross trained to serve as backup for the Continued Assistance Supervisor, the Owner Services Supervisor, the Housing Choice Voucher Manager and the Account Specialist. This position will assist with the following duties: reporting, the voucher issuance process, maintaining utilization and income targeting data, annual, special, emergency and quality control inspections, check run, processing RFTAs, and helping to ensure the flow of productivity as it relates to processing certifications to include moves, annuals and interims.

All activities must support AMHA's mission, strategic goals and objectives.

Essential Duties and Responsibilities:

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

• Analyzes rates proposed by landlords and determines reasonableness of landlord rates; communicates with landlords and negotiates modified rates as required; establishes contracts with landlords in accordance with Agency procedures; approves proposed rental rates for requested rent increases
• Offers technical assistance to staff
• Conducts briefings with applicants and landlords on the features of the HCVP programs; represents AMHA in a professional and courteous manner at all times.
• Assists with new and ongoing training for staff; ensure that the department is following HUD regulations, Agency procedures and appropriate inspection methods
• Assists with SEMAP indicators related to reporting, enforcement, and gathering the necessary data for sampling

• Assists the Owner Services Supervisor with the NSPIRE inspection process for all HCVP/Section 8 housing programs to include initial, annual, biennial and special inspections; assist with inspection scheduling, as well as downloading, uploading and extracting data from the HUD application

Works in coordination with other HCVP management to ensure the flow of operations as it relates to certification processing as needed (annuals, interims, retros and ports)

• Conducts quality control (QC) inspections in accordance with NSPIRE guidelines

• Assists HCV Manager and Supervisors with updating all policies and procedures

• Maintains confidentiality as he/she will work with tenant and landlord files that contain sensitive information
• Calculate rent adjustments

Miscellaneous

• Devotes appropriate attention to AMHA Strategic Plan objectives as assigned, ensuring that such goals are met or exceeded.
• Maintains a record of acceptable attendance and punctuality.
• Other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Competencies: This position requires incumbents to exhibit the following behavioral skills:

Commitment:
Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.

Customer Service:
Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.

Effective Communication:
Ensures important information is passed to those who need to know;…